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Ejecutivo de Cuentas Corporate Risk & Broking
Ejecutivo de Cuentas Corporate Risk & Broking
DESCRIPCIÓN GENERAL DEL CARGO
Toronto, CA
As a Health & Benefits Client Service Associate Director, you lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth and selling of services to your existing and new clients. You will lead client service teams and foster relationships which add to your success. You demonstrate advanced skills and knowledge to drive client acquisition and strategic advisory services.
The Role
You will maintain and grow a book of clients and lead day-to-day management of complex clients with the following responsibilities:
- Maintaining client satisfaction and expanding revenue for a block of business
- Influencing key client decision makers by soliciting perspectives and addressing stated needs
- Creating demand by aligning growth opportunities with clients’ and prospects’ needs/objectives
- Generating and tracking of prospective new client business
- Onboarding of new client business including scoping and contracting
- Identifying client preferences, emerging market trends, best practices and patterns to understand client issues and implement solutions
- Leading client teams on delivery; ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards and ongoing client financial management
- Developing team members and managing interdependencies between workstreams/functions to ensure the delivery of superior client service to enhance client retention
- Guiding the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management and implementation oversight, as needed
- Supporting global benefit consultant team requirements and relationships
- Building relationships internally and collaborating effectively on cross-functional teams
- Finalizing and leading client presentations, in collaboration with client service and COE teams
- Following and ensuring team members apply internal excellence and compliance requirements to all projects
The Requirements
- 8+ years’ experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor
- Proven track record of creating, managing and expanding client relationships
- Demonstrated expertise and business acumen that has driven client acquisition and expansion
- Record of leading clients across a diverse book of business by identifying client preferences, trends and patterns and developing tailored, longer-term client strategies
- Experience in leading the delivery of key services and results that drive client action and plan performance
- Demonstrated strong negotiation and relationship management skills
- Strong knowledge of vendors and vendor relationships
- Polished and well developed oral and written communication skills
- Flexibility and proven ability to identify and resolve issues
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- Provincial Life and Health license required within 180 days of joining
- CEBS designation, or health and welfare actuarial or underwriting training desired
Equal Opportunity Employer
CONTACTO NO SOLICITADO
Todos los CV/perfiles de candidatos no solicitados que se presenten a través de nuestro sitio web o de cuentas de correo electrónico personales de empleados de Willis Towers Watson se consideran propiedad de Willis Towers Watson y no pagarán honorarios de agencia. Para poder ser una agencia/compañía de búsqueda de personal para Willis Towers Watson, dicha agencia debe contar con un acuerdo formal existente y por escrito firmado por un agente de selección de personal de Willis Towers Watson y una relación laboral activa con la organización. Los CV se deben presentar de forma tal que cumplan con el proceso de presentación del candidato, que incluye participar activamente en la búsqueda específica. Del mismo modo, para nuestras agencias de selección/búsqueda de personal, si no se cumple con los pasos del proceso de presentación del candidato, Willis Towers Watson no pagará honorarios de agencia. Willis Towers Watson sigue el principio de igualdad de oportunidades en la contratación. Si deseara que la compañía guarde su información de contacto para su consideración en el futuro, envíe un correo electrónico a: Agency.inquiries@willistowerswatson.com.
NUESTRAS OFICINAS
Nuestros colegas brindan servicios en más de 140 países y mercados en todo el mundo. Esto da una dimensión global a todo lo que hacemos y crea muchas oportunidades interesantes para que colabores y crezcas. Consulta el mapa a continuación para ver a dónde podría llevarte tu carrera.
CONOCE A NUESTRA GENTE
Nuno Arruda
Suzanne Vaughan
Trey Franklin
Melanie Harding
Emily Reading
Anshul Garg
Ravi Khambhati
Charlotte Olson
Mae Heloise Lisaca
HeeJung Kim
Jasmin Bedi
Basil Al Hatoum
Pei Wang
Paul Dowding
Jaime Sánchez Gómez-Landero
Nick Alexander
Karen McDonagh Reynolds
Charlie (Charlotte) Garrod
Kanika Mehta
Jessica Melville
Lisa Rampley
Nuno Arruda
Suzanne Vaughan
Trey Franklin
Melanie Harding
Emily Reading
Anshul Garg
Ravi Khambhati
Charlotte Olson
Mae Heloise Lisaca
HeeJung Kim
Jasmin Bedi
Basil Al Hatoum
Pei Wang
Paul Dowding
Jaime Sánchez Gómez-Landero
Nick Alexander
Karen McDonagh Reynolds
Charlie (Charlotte) Garrod
Kanika Mehta
Jessica Melville
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En WTW, creemos en la igualdad de oportunidades de empleo, y estamos comprometidos a desarrollar una fuerza laboral diversa y crear un ambiente de trabajo inclusivo donde todos sean respetados, valorados y apreciados. No toleramos ninguna forma de discriminación ilegal, ni apoyamos ninguna acción o iniciativa que infrinja ningún derecho humano.