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DESCRIPCIÓN GENERAL DEL CARGO
Chicago, US
This Client Manager role is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent’s professional skills in Commercial Property and Casualty Insurance. These can include day to day service activities such as client inquiries and requests, endorsement processing and other client deliverables, as necessary. The Client Manager role also has responsibility for maintaining client relationships and retention, while also ensuring client profitability on a personally assigned book of business, within the assigned team.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Responsible to manage and retain Select accounts as determined by revenue, industry, coverage needs, and other factors
- Maintain knowledge of market trends and changes to anticipate or understand shifting client needs
- Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners
- Scheduling of internal and external strategy meetings and documenting and socializing the outcomes of the meeting
- Review, finalization, and delivery of current and expiring exposures
- Work with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information
- Obtain updated client exposure documentation and perform needs and gap analysis to ensure appropriate coverages are applied
- Manage implementation of accurate billing for clients based on client/carrier instructions
- Design, prepare, negotiate, and deliver fee/compensation agreements to clients as needed
- Manage process delivery to ensure any legal and/or compliance needs are met
- Responsible for completion of client proposals and other client deliverables
- Uses experience and expertise to contribute to ongoing process improvement activities
- Partnership with peers and resources in domestic and international service centers
The Requirements
- 3+ years of Property & Casualty insurance experience in a role that is client-facing or carrier facing
- College degree or equivalent work experience required
- Property & Casualty insurance knowledge/experience required
- Demonstrate strong problem-solving capability
- Excellent verbal and written communication skills to include phone conversation and email communication
- Demonstrated analytical ability, strong decision-making skills, and conflict resolution
- Demonstrated problem solving abilities, including critical thinking, research, quantitative skills, and creativity
- Solid process orientation skills
- Technology acumen to work within various internal agency management systems (Epic, ServiceHub, Broking Platform, etc.)
- Ability to work independently, yet actively and appropriately engage the services provided by “extended team members” across the Shared Service Centers and Teams
- Strong time management and organization skills
- Solid working knowledge of computer software packages including MS Word and MS Excel (exposure to Excel formulas and Pivot table creation/manipulation a plus)
- Must successfully maintain required licensing by completing various Continuing Education activities as needed. Must be able to show valid confirmation of current status of P&C Producers License
- Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
CONTACTO NO SOLICITADO
Todos los CV/perfiles de candidatos no solicitados que se presenten a través de nuestro sitio web o de cuentas de correo electrónico personales de empleados de Willis Towers Watson se consideran propiedad de Willis Towers Watson y no pagarán honorarios de agencia. Para poder ser una agencia/compañía de búsqueda de personal para Willis Towers Watson, dicha agencia debe contar con un acuerdo formal existente y por escrito firmado por un agente de selección de personal de Willis Towers Watson y una relación laboral activa con la organización. Los CV se deben presentar de forma tal que cumplan con el proceso de presentación del candidato, que incluye participar activamente en la búsqueda específica. Del mismo modo, para nuestras agencias de selección/búsqueda de personal, si no se cumple con los pasos del proceso de presentación del candidato, Willis Towers Watson no pagará honorarios de agencia. Willis Towers Watson sigue el principio de igualdad de oportunidades en la contratación. Si deseara que la compañía guarde su información de contacto para su consideración en el futuro, envíe un correo electrónico a: Agency.inquiries@willistowerswatson.com.
NUESTRAS OFICINAS
Nuestros colegas brindan servicios en más de 140 países y mercados en todo el mundo. Esto da una dimensión global a todo lo que hacemos y crea muchas oportunidades interesantes para que colabores y crezcas. Consulta el mapa a continuación para ver a dónde podría llevarte tu carrera.
CONOCE A NUESTRA GENTE
Nuno Arruda
Suzanne Vaughan
Trey Franklin
Melanie Harding
Emily Reading
Anshul Garg
Ravi Khambhati
Charlotte Olson
Mae Heloise Lisaca
HeeJung Kim
Jasmin Bedi
Basil Al Hatoum
Pei Wang
Paul Dowding
Jaime Sánchez Gómez-Landero
Nick Alexander
Karen McDonagh Reynolds
Charlie (Charlotte) Garrod
Kanika Mehta
Jessica Melville
Lisa Rampley
Nuno Arruda
Suzanne Vaughan
Trey Franklin
Melanie Harding
Emily Reading
Anshul Garg
Ravi Khambhati
Charlotte Olson
Mae Heloise Lisaca
HeeJung Kim
Jasmin Bedi
Basil Al Hatoum
Pei Wang
Paul Dowding
Jaime Sánchez Gómez-Landero
Nick Alexander
Karen McDonagh Reynolds
Charlie (Charlotte) Garrod
Kanika Mehta
Jessica Melville
EVENTOS
There are no upcoming events at this time.
En WTW, creemos en la igualdad de oportunidades de empleo, y estamos comprometidos a desarrollar una fuerza laboral diversa y crear un ambiente de trabajo inclusivo donde todos sean respetados, valorados y apreciados. No toleramos ninguna forma de discriminación ilegal, ni apoyamos ninguna acción o iniciativa que infrinja ningún derecho humano.