Identity and Access Management Analyst

Key Responsibilities:

• Monitor, investigate, and respond to access-related incidents and anomalies.
• Support and maintain IAM tools, including Azure AD, Microsoft Entra ID, and PIM (Privileged Identity Management).
• Perform regular audits of user roles and access permissions across subscriptions and AD groups.
• Execute and support onboarding/offboarding processes to enforce least privilege access principles.
• Provide first-level support related to IAM operations.
• Collaborate with cloud and security teams to review role assignments, service principals, and RBAC policies.
• Maintain compliance documentation related to access control changes and audit responses.
• Contribute to continuous improvement initiatives in IAM governance and automation.
• Document and maintain runbooks and process flows for IAM tasks and escalation procedures.
• Participate in incident reviews and support investigations related to identity threats or misconfigurations.

Qualifications:

Essential

• Solid understanding of identity management principles and IAM lifecycle operations.
• Experience with Microsoft Entra ID/Azure AD, including RBAC and PIM role activations.
• Familiarity with AuditLogs and interpreting access activity via KQL queries.
• Strong troubleshooting and analytical skills with attention to data accuracy.
• Experience with support tools such as ServiceNow, Log Analytics, and Azure Monitor.
• Basic scripting knowledge (PowerShell or KQL) for automation and reporting.
• Understanding of compliance frameworks such as ISO, SOC, or GDPR.
• Strong written and verbal English communication skills.
• Ability to work in a rotational shift environment and collaborate across time zones.

Desirable

• Certification in Azure Security Engineer Associate or related Microsoft certifications.
• Experience in Entra ID role design and JIT (Just-In-Time) access governance.
• Familiarity with enterprise IAM platforms (SailPoint, Okta, etc.)
• Knowledge of ITIL practices, especially in incident and change management.
• Experience in working with multi-tenant environments or hybrid cloud setups.

WTW is an Equal Opportunity Employer