H&B Senior Placement Manager

This position is at a placement/broking level. Works alongside the client relationship and business development team in the placement of Health and Benefits insurance programs. Takes ownership of the renewal cycle for all placement activities pertaining to their assigned accounts, ensuring the timely production of quotations, coverage specifications, prepares submissions, presents submissions and negotiates with insurers to secure the best possible terms and coverage that meets the client’s needs. Advises Account Managers and business development teams on which carrier to select and prepares and presents client proposals. Binds cover and quotes. Prepares periodic performance reports based on the analysis of client claims data, and advises Account Managers on problematic areas of policy performance and cost-saving opportunities, within the overall goal of improving the health of the client’s policy and the attractiveness of the client’s risk to insurers. 

The Role

• Provides coverage and program design advice and expertise to client relationship managers and business development team. 
• Attends client meetings with the client relationship manager and or business development team on all renewals.
• Communication with client relationship and business development team regarding program, program improvements, overall insurance policy performance and highlighting problematic areas, cost-saving opportunities, benchmarking of clients benefits, and options on coverage changes.
• Analyses claims data and creates claims utilization reports
• Identify appropriate markets and work within Head of Placement’s placement strategy.
• Negotiates with carriers on prices and coverages.
• Works towards a multi-year plan of improving the health of clients’ insurance policies, and making their risks more attractive to the market
• Provides updates on market regulatory changes and coverage enhancements (CHI)
• Assists as technical resource for less experienced placement team members.
• Complies with WTW guidelines and procedures; adherence to the Excellence Framework.
• Manage KPI’s and SLA’s
• Works with Placement Leader on carrier management framework and owns several key carrier relationships.
• Works with the placement leader to support the placement managers 

Relationship Management

• Liaise with clients in coordination with Client Account Managers and build strong relationships.
• Build and maintain strong relationships with insurers on multiple levels and channels.
• Understand clients’ business and risk appetite and look for solutions to deliver those needs through the provision of ongoing servicing.
• Draw on expertise from within H&B team as and when required.
• Maintain consistent/high quality touch points by phone and face-to-face with clients in coordination with Client Account Managers.
• Participate in stewardship meetings (Renewals).
• Support Client Management team in identifying and closing rounding opportunities.
• Work to annualised service plans that define engagement and timing of engagement with the client.
• Proactively work with operations and IT to ensure smooth delivery of day-to-day servicing

Duties

• Works with internal and external sources to identify opportunities to work collaboratively
• Supports the development of further business opportunities through service opportunities
• Increases the standing of Willis Towers Watson as a service organisation in the eyes of internal and external clients.

The Requirements

• University Diploma or Bachelor’s Degree level education
• Working towards CII qualifications.
• IFCE certified.
• Relevant Health & Benefits experience and expertise.
• Proven track record of delivering high levels of client service.
• Skilled at building effective relationships, at all levels, with clients, prospects and insurers.
• Fluent in English and Arabic, verbal and written
• IT:  Median knowledge of standard Microsoft packages is essential.
• Strong communication, negotiation and influencing skills.
• Ability to represent WTW with integrity and credibility
• Experienced knowledge of insurance markets to deal effectively with client and WTW needs. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.