Pension Administration Manager

You will work with the operations manager to manage the pension schemes which include schemes administration, customer servicing, accounting, auditing, preparation of statistics and management reports.

The Role

• Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards 
• Serve as primary, daily contact to clients on delivery of services.
• Respond to and resolve complex issues, including those escalated by the team member 
• Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
• Promote and provide training, coaching and mentoring to ensure staff are continuously developed
• Participate in process and technology transformation programs if needed
• Create a culture of continuous review and improvement across people, process and technology
• Positively represent the administration function to both internal and external senior stakeholders
• Retain existing business

The Requirements

• Customer services and operations experience on MPF/ORSO retirement schemes is highly preferred.
• Well organized and detail-oriented
• Customer focus, with good communication and interpersonal skills
• Able to work independently and under pressure
• Good command of written and spoken English and Cantonese 
• Proficient in Microsoft Office (specifically Excel and Word)

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and Corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted. 

WTW is an equal opportunity employer.