Web Configuration Analyst

The ePA Configuration Analyst role reports to the Manila Client Projects and Delivery Leader, with the primary focus of ensuring all client configuration creation and change activities within ePA are executed to time, budget and quality. 

Working under the direction of the ePA Configuration Team Leader, the ePA Configuration Analyst will work closely with new clients and Installs and Data Migration teams and other owners in TAS non technology teams involved in the business change to ensure that the implementation of new clients and client changes achieve high quality outcomes within the administration function post implementation. 

The role of ePA Configuration Analyst requires an individual to be technically minded, adept at understanding, documenting and communicating the context and impact of configuration changes within the ePA system. 

Typical activities include liaising with the development teams to confirm changes to the data structure and working through the functional implications of any change, documenting new changes and discussing them with the client systems teams. 

This is a pivotal role managing the touchpoint between the core development and client systems teams and as such would give you a good understanding of the full systems structure, with multiple avenues for professional development. 

The Role

Responsible for the production and interpretation of ePA configuration requirements for functionality within the BenefitConnect system 

The role requires the associate to: 

• Analyse and interpret changes to ePA data structure or configuration made by the development teams 
• Discuss the changes and their functional impact with the development teams 
• Document the configuration options associated with the data changes 
• Work with the Lead ePA Configuration and other ePA configuration analysts to determine the best way to apply client-specific ePA configuration 
• Carry out validation and testing of the configuration change liaising with QA function as required 
• Apply your skills as a member of a focused, technically competent data team that prides themselves on excellence. This position requires a passion for technical detail together with effective analysis and problem solving skills. 

As an ePA Configuration Analyst, you will need to be able to understand the generic impact of data items within the ePA system whilst also understanding the context in which such items would be set. You should be able to interpret business or legislative requirements in relation to their practical impact. 

In this sense, some understanding of the UK pensions technical landscape is desirable, but not essential if you can demonstrate the ability to interpret multiple (sometimes seemingly conflicting) requirements. Overall the role is changeable and ideal for a candidate who enjoys working with systems software and understands database table design and dependencies. 

The Requirements

• Good analysis skills 
• Good IT skills, including some experience of direct database use (with good SQL skills) 
• Good understanding of the ePA system and the impacts configuration options have on behaviours 
• Good understanding of database table design and dependencies 
• Some experience of data comparison 
• Good Interpersonal skills to include good written and verbal communication 
• Good time management skills and the ability to organise your own workload 
• Experience of dealing with DB, hybrid and DC occupational pension schemes would be of benefit 

Technical competencies

Subject Matter Expertise

• Developing expertise
  • You seek opportunities to build your subject matter knowledge, skills and understanding of emerging technologies and industry practices in your area. You share your knowledge with team members.
• Applying expertise
  • You apply your subject matter knowledge and skills to develop and improve routine and non-routine solutions

Solution Development

• Systems thinking
  • You work across teams to develop solutions.
  • You look at the bigger picture to identify links between domains, systems, people and processes.
• Focusing on quality
  • You mentor others and take ownership and accountability for the quality of your own and team’s solutions.

Technical Communication

• Simplifying complexity
  • You apply subject matter knowledge to answer technical questions clearly and concisely, limiting jargon.
• Influencing stakeholders
  • You consider the needs and comprehension level of different stakeholders to determine the most appropriate content and style.

WTW is an Equal Opportunity Employer