Para se manter informado(a) sobre novas vagas: Junte-se à nossa Rede de Talentos
Early Careers: Insurance Consulting & Technology – Actuarial Intern (Property and Casualty) – Summer 2025
Early Careers: Insurance Consulting & Technology – Actuarial Intern (Property and Casualty) – Summer 2025
Resumo das atribuições do cargo
Localização:
Salt Lake City, UT, US
Outro local
Tampa, FL; Richardson, TX;
Date:
2024-09-24T19:05:39.58Z
Director, Client Project Management Consulting
Salt Lake City, US
Salt Lake City, US
2024-09-24T19:05:39.58Z
Senior-level position within Willis Towers Watson, managing the successful implementation of Individual Marketplace client solutions. The Director will work within the Individual Marketplace and will serve as the implementation manager for complex implementations of WTW’s retiree services. The key areas of this role include communicating effectively with executive level client contacts and managing projects across internal and external teams. The ideal candidate will have experience within the medical insurance and benefits administration industry, with a strong focus on HRA administration. This role will require a business-oriented leader who recognizes changing market dynamics and can effectively partner with a variety of internal WTW associates including consultants, actuaries, and other client-facing associates to ensure client satisfaction. The Director must be a subject matter expert in Medicare, Qualified Health Plans, Health Reimbursement Arrangements and the processes related to our business. This is a remote position but must be within reasonable distance to a local WTW office in Texas, Utah, or Florida, and a major airport.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Communicate effectively and understand client needs, goals, and strategies. Translate the client needs into solutions within the core capabilities of the marketplace team, understanding additional services that may need to be contracted to support the client.
- Consult on service, communication, and funding strategies to various levels of client management, including senior level human resources and executive representatives
- Project-manage new client implementations, including gathering requirements, creating, and managing a project plan, and coordinating in-house resources to deliver on that plan.
- Serve as a subject matter expert to clients in HRA administration, eligibility data, operations, and communications in order to successfully complete new client transitions.
- Create and update all project documentation & obtain client approvals when finalized.
- Coordinate with multiple internal teams such as the data, product, funding, operations, and communications teams to assure overall readiness prior to program launch and all client requirements are configured.
- Provide weekly status reports to client regarding project plan status.
- Manage a cross-functional team with a focus on accountability, quality, and continuous improvement
- Provide project-related insight and advice as a SME to internal and external stakeholders, recommending industry best practices and impact of client decisions.
- Assisting clients with the change management efforts to allow for a successful adoption of the Marketplace solution.
- Prepare, analyze, and present operational and financial data effectively to clients and consultants
- Support RFI/RFP, Finalist Meetings, and other sales initiatives. Informing prospective clients about all aspects of the transitions from communications to project timelines, and providing subject matter expertise
- Respond to customer needs and proactively identify potential customer concerns or future obstacles to ensure client satisfaction and retention.
- Coach and mentor team as project leader, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance.
The Requirements
- Bachelor’s degree preferred
- 10+ years of insurance industry experience related to servicing accounts
- 10+ years’ experience successful managing an employer/client book of business
- Must have experience within the healthcare benefits administration or medical insurance industry that has provided you knowledge of medical insurance and/or Medicare insurance products (Medicare industry knowledge is a plus)
- Must have experience with Retirement Health Reimbursement Arrangements (HRAs)
- Must have a strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn
- Ability to build, maintain and manage multiple client relationships and projects at the most senior levels within client organizations and ensure quality deliverables.
- Ability to influence key stakeholders (internal and external) via formal and informal channels
- High level of business acumen
- Ability to coordinate teams across WTW segments
- Team-oriented and collaborative
- Availability to travel on an as needed basis
- Executive presence with polished and well developed oral and written communication skills
- Demonstrated ability to deliver strong presentation skills
- Microsoft office competency required (PowerPoint and Excel required)
- Experience with call center operations is a plus
- Experience with JIRA, Salesforce, SmartSheet, Confluence a plus
- State life and health license a plus
- CEBS, GBA, PHR, CLUE or equivalent a plus
- Regulatory environment of employee benefits plans
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
EOE, including disability/vets
CONTATO NÃO SOLICITADO
Quaisquer currículos não solicitados/perfis de candidatos enviados por meio de nosso site ou para contas de e-mail pessoais de funcionários da Willis Towers Watson são considerados propriedade da Willis Towers Watson, não estando sujeitos ao pagamento de comissão. Para que uma Agência de Recrutamento/Empresa de Pesquisa seja autorizada pela Willis Towers Watson, ela deve ter um contrato formal por escrito, assinado por um recrutador autorizado da Willis Towers Watson, e uma relação de trabalho ativa com a organização. Os currículos devem ser enviados de acordo com nosso processo de inscrição de candidatos, que inclui o envolvimento ativo na pesquisa específica. Da mesma forma, se o processo de inscrição de candidatos não for seguido, nenhuma comissão será paga pela Willis Towers Watson para nossas agências de recrutamento/empresas de pesquisa autorizadas. A Willis Towers Watson é um empregador de oportunidades iguais. Se você deseja que suas informações de contato sejam salvas para consideração futura, envie um e-mail para: Agency.inquiries@willistowerswatson.com.
NOSSOS ESCRITÓRIOS
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Nick Alexander
Gerente Sênior de Operações de Inscrição e Líder Regional Corporativo (Diretor)Tempe, Arizona
Central De Serviços
Jasmin Bedi
Associada de Aposentadoria (ex-estagiária)Reigate, Reino Unido
Estagiários
Basil Al Hatoum
Analista Atuarial (ex-Recém formado de Aposentadoria)Toronto, Canadá
Graduados
Paul Dowding
Executivo de Contas Ipswich, Reino Unido
Operações
Charlie (Charlotte) Garrod
Analista de Redações Ipswich, Reino Unido
Corretagem/colocação
Kanika Mehta
Associado de Pesquisa de Mercado, Equipe de Serviços de Informação (Délhi) Gurgaon, Índia
funções corporativas
Jessica Melville
Consultor Sênior de Investimento Sydney, Austrália
Consultoria
Nuno Arruda
Chefe de Clientes (acumulado com a função de Broking e Carrier Management) Lisboa, Portugal
Gestão De Clientes
Suzanne Vaughan
Chefe do Departamento de Aposentadoria, Edimburgo Edimburgo, Escócia
Atuarial
Melanie Harding
Chefe de Operações Nova ZelândiaAuckland, Nova Zelândia
Operações
Anshul Garg
Analista de risco (ex-Recém formado em Investimento, Risco e Resseguro) Gurugram, Índia
Graduados
Ravi Khambhati
Associado Sénior - Desenvolvimento de Sistemas Arlington, Virginia, EUA.
Tecnologia
Charlotte Olson
Analista de Aposentadoria (ex-Recém Formada em Aposentadoria) Londres, Reino Unido
Graduados
HeeJung Kim
Analista de Saúde e Benefícios (atualmente em rotacional Programa de Desenvolvimento para recém formados) Toronto, CanadáGraduados
Karen McDonagh Reynolds
Diretora do Programa Cloud Ipswich, Reino Unido (mas eu viajomuito!)
Tecnologia
Jaime Sánchez Gómez-Landero
Gestor de Projeto, IbériaMadrid, Espanha
Gestão De Projetos
Emily Reading
Atendimento ao Cliente e Gerente Analítica Ipswich, Reino Unido (com um dia por semana no escritório de Londres)
Gestão De Clientes
Trey Franklin
Gerente de Relacionamento com Resseguradores Nashville, Tennessee, EUA.
Corretagem/colocação
Lisa Rampley
Client Services Manager (former Level Three Apprentice) Ipswich, U.K.
Apprentices
Nick Alexander
Gerente Sênior de Operações de Inscrição e Líder Regional Corporativo (Diretor)Tempe, Arizona
Central De Serviços
Jasmin Bedi
Associada de Aposentadoria (ex-estagiária)Reigate, Reino Unido
Estagiários
Basil Al Hatoum
Analista Atuarial (ex-Recém formado de Aposentadoria)Toronto, Canadá
Graduados
Paul Dowding
Executivo de Contas Ipswich, Reino Unido
Operações
Charlie (Charlotte) Garrod
Analista de Redações Ipswich, Reino Unido
Corretagem/colocação
Kanika Mehta
Associado de Pesquisa de Mercado, Equipe de Serviços de Informação (Délhi) Gurgaon, Índia
funções corporativas
Jessica Melville
Consultor Sênior de Investimento Sydney, Austrália
Consultoria
Nuno Arruda
Chefe de Clientes (acumulado com a função de Broking e Carrier Management) Lisboa, Portugal
Gestão De Clientes
Suzanne Vaughan
Chefe do Departamento de Aposentadoria, Edimburgo Edimburgo, Escócia
Atuarial
Melanie Harding
Chefe de Operações Nova ZelândiaAuckland, Nova Zelândia
Operações
Anshul Garg
Analista de risco (ex-Recém formado em Investimento, Risco e Resseguro) Gurugram, Índia
Graduados
Ravi Khambhati
Associado Sénior - Desenvolvimento de Sistemas Arlington, Virginia, EUA.
Tecnologia
Charlotte Olson
Analista de Aposentadoria (ex-Recém Formada em Aposentadoria) Londres, Reino Unido
Graduados
HeeJung Kim
Analista de Saúde e Benefícios (atualmente em rotacional Programa de Desenvolvimento para recém formados) Toronto, CanadáGraduados
Karen McDonagh Reynolds
Diretora do Programa Cloud Ipswich, Reino Unido (mas eu viajomuito!)
Tecnologia
Jaime Sánchez Gómez-Landero
Gestor de Projeto, IbériaMadrid, Espanha
Gestão De Projetos
Emily Reading
Atendimento ao Cliente e Gerente Analítica Ipswich, Reino Unido (com um dia por semana no escritório de Londres)
Gestão De Clientes
Trey Franklin
Gerente de Relacionamento com Resseguradores Nashville, Tennessee, EUA.
Corretagem/colocação
Na WTW, acreditamos na igualdade de oportunidades de emprego e assumimos o compromisso de desenvolver uma força de trabalho diversificada e criar um ambiente de trabalho inclusivo, onde todos sejam respeitados, valorizados e apreciados. Nós não toleramos nenhuma forma de discriminação ilegal, nem apoiamos qualquer ação ou iniciativa que viole qualquer direito humano.
Para se manter informado(a) sobre novas vagas:Junte-se à nossa Rede de Talentos
Assumimos um compromisso de igualdade de oportunidades de emprego e oferecemos acomodações razoáveis a todos os candidatos. Para solicitar alguma acomodação especial, desde a inscrição até a entrevista, envie um e-mail para candidate.helpdesk@willistowerswatson.com