Business Analyst - Global Sales Analytics

Key Responsibilities

• Collaborate with business stakeholders to evaluate requirements, explore options, and define specifications to a level that allows developers to size and code them.
• Analyze issues and provide direction/specifications for handling bugs.
• Track data-related requirements/issues back to source systems and assess the impact of changes on processes.
• Assist with testing delivered solutions, documenting issues within DevOps.
• Occasionally handle support issues directly with business users of the systems involved.
• Translate business needs into functional specifications and user stories.
• Develop process flows, system specifications, and conversion strategies.
• Participate in solution design and provide input on best practices.
• Maintain comprehensive documentation for end-users and technical teams.

Mandatory Skills

• Minimum 5+ years as a Business Analyst.
• Strong communication and stakeholder management skills.
• Experience in Agile methodology and writing user stories.
• Proficiency in documenting requirements and creating functional specifications.

Preferred Skills

• Experience with CRM platforms (Dynamics 365 preferred; Salesforce or Workday acceptable).
• Understanding of financial services, insurance, or consulting domains.
• Familiarity with Sales and Marketing processes in global organizations.

Performance Objectives

• Deliver high-quality solutions aligned with client-approved specifications.
• Ensure timely and accurate documentation and testing.
• Provide value-added consulting based on implementation best practices.
• Must be available to work during UK business hours

Additional Requirement

NA