Pension Transition Specialist

We are hiring for a Pensions Transitions Specialist for our Redhill location. In this role, you will be responsible for delivering new client administration service installations. You will play an essential role from the initiation and sales phase through to completion and will typically act as an administration contact during the project delivery phase.  

You will need to be able to support the co-ordination of transition tasks, provide guidance across multiple workstreams and have the ability to understand and explain complex issues. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. 

The Role

• Support a portfolio of new client installs, attending regular transition calls / meetings with the client and as required by the ceding third party administrator.
• Ensure that all delivery promises and performance standards are achieved.
• Ensure that all procedures and client controls are established and documented during transition. 
• Challenge procedures to identify and drive process improvements.
• Be a point of reference on technical issues and administration related queries.
• Coach, mentor and drive colleague training and development.
• Build relationships across Outsourcing teams (on and off-shore) and WTW lines of business.
• Work with the Transitions Team Manager to improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
• Support with the recruitment and selection of colleagues.
• Work with your team and the business to create a positive working environment.
• Provide an efficient, professional service to meet all client/members’ needs and to promote the WTW brand.

The Requirements

• Demonstrable track record in dealing with DB occupational schemes. 
• Interpersonal skills to include excellent written and verbal communication.
• Strong time management skills and the ability to organize and prioritise your tasks.
• Computer literate.
• Take pride in your work with accuracy and adherence to a high level of quality being paramount.
• Progression in PMI qualification desirable.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

Equal Opportunity Employer