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Media Operations & Analytics Manager
Media Operations & Analytics Manager
DESCRIPCIÓN GENERAL DEL CARGO
Taguig, PH
The Role
- Assist in producing documents for support Executive reporting across IT
- Responsible for IT service communications, supporting IT processes and process improvements
- Contributes to the design of all relevant process improvements and Change
- Responsible for ensuring that teams always follow standard procedures in support of a high-quality communication and collaboration experience
- Assist in the development of the communication program for the leadership team providing service delivery status reports
- Assist in the development of the communication plan to inform colleagues and other stakeholders of strategic initiatives
- Involved in the daily operation of communications to ensure to the adherence of established processes
- Manages multiple streams of communications across multiple IT Teams and via multiple communication medias
- Operational responsibility of the WTW desktop comms tool and therefore manages updates, releases and basic configuration of that tool.
- Plays key role in producing appropriate reporting and metrics to demonstrate service value and needed improvements
- Work closely with our global and local communications groups and specialists to ensure success of communications programs, campaigns, printing, delivery and all facets of the programs are delivered as expected
The Requirements
- Demonstrable knowledge and understanding of executing communication methodologies in a global organization that change behaviors
- Demonstrate knowledge and understanding of excellent communication skills including written, verbal, and listening
- Demonstrate ability to execute a global campaign with multiple communication approaches (video, print, electronic, apps, etc.)
- Ability to understand and simplify technical instructions so they are understandable and easy to follow
- Must have experience working in an environment which utilizes knowledge management and self-service
- A heavy focus on customer service, customer experience and usability
- Proven excellence in measuring and reporting KPI’s for communications and branding impact
- Experience of producing and utilizing graphics / imagery to effectively tell a story
- Must have a basic understanding of IT Service fundamentals – basic ITIL knowledge ideal
- Actively promotes ideas, proposals, influences strategy, encourage innovation and manages change
- Customer Service orientation with a strong bias toward action
- Effective and calm under pressure
- Ability to influence, network and collaborate with stakeholders
Qualifications:
- Qualified degree from an accredited University / College
- Business Communication Certificate, CMP, Masters in communication, or equivalent
- 5+ years of experience
WTW is an Equal Opportunity Employer
CONTACTO NO SOLICITADO
Todos los CV/perfiles de candidatos no solicitados que se presenten a través de nuestro sitio web o de cuentas de correo electrónico personales de empleados de Willis Towers Watson se consideran propiedad de Willis Towers Watson y no pagarán honorarios de agencia. Para poder ser una agencia/compañía de búsqueda de personal para Willis Towers Watson, dicha agencia debe contar con un acuerdo formal existente y por escrito firmado por un agente de selección de personal de Willis Towers Watson y una relación laboral activa con la organización. Los CV se deben presentar de forma tal que cumplan con el proceso de presentación del candidato, que incluye participar activamente en la búsqueda específica. Del mismo modo, para nuestras agencias de selección/búsqueda de personal, si no se cumple con los pasos del proceso de presentación del candidato, Willis Towers Watson no pagará honorarios de agencia. Willis Towers Watson sigue el principio de igualdad de oportunidades en la contratación. Si deseara que la compañía guarde su información de contacto para su consideración en el futuro, envíe un correo electrónico a: Agency.inquiries@willistowerswatson.com.
NUESTRAS OFICINAS
Nuestros colegas brindan servicios en más de 140 países y mercados en todo el mundo. Esto da una dimensión global a todo lo que hacemos y crea muchas oportunidades interesantes para que colabores y crezcas. Consulta el mapa a continuación para ver a dónde podría llevarte tu carrera.
CONOCE A NUESTRA GENTE
Nuno Arruda
Suzanne Vaughan
Trey Franklin
Melanie Harding
Emily Reading
Anshul Garg
Ravi Khambhati
Charlotte Olson
Mae Heloise Lisaca
HeeJung Kim
Jasmin Bedi
Basil Al Hatoum
Pei Wang
Paul Dowding
Jaime Sánchez Gómez-Landero
Nick Alexander
Karen McDonagh Reynolds
Charlie (Charlotte) Garrod
Kanika Mehta
Jessica Melville
Lisa Rampley
Nuno Arruda
Suzanne Vaughan
Trey Franklin
Melanie Harding
Emily Reading
Anshul Garg
Ravi Khambhati
Charlotte Olson
Mae Heloise Lisaca
HeeJung Kim
Jasmin Bedi
Basil Al Hatoum
Pei Wang
Paul Dowding
Jaime Sánchez Gómez-Landero
Nick Alexander
Karen McDonagh Reynolds
Charlie (Charlotte) Garrod
Kanika Mehta
Jessica Melville
EVENTOS
There are no upcoming events at this time.
En WTW, creemos en la igualdad de oportunidades de empleo, y estamos comprometidos a desarrollar una fuerza laboral diversa y crear un ambiente de trabajo inclusivo donde todos sean respetados, valorados y apreciados. No toleramos ninguna forma de discriminación ilegal, ni apoyamos ninguna acción o iniciativa que infrinja ningún derecho humano.