If you’re considering a career that blends client engagement, technical expertise and flexibility, this blog post is for you.
We’re currently recruiting Associate Client Advocates (ACAs) for our Corporate Risk and Broking team in the U.S., and we want to give you a closer look at what makes this role so rewarding.
Here, you’ll learn what ACAs do, why WTW is a top choice for professionals in this space, the skills that set you up for success and the growth opportunities that await.
Whether you’re starting your career or looking for your next big move, discover why becoming an ACA at WTW could be the perfect fit.
A role that puts you at the heart of client relationships
If you’re looking for a career that combines strategic thinking, client engagement and flexibility, the Associate Client Advocate (ACA) role at WTW is an excellent choice.
ACAs are integral to our Corporate Risk and Broking (CRB) team in the U.S., serving as trusted advisors who help clients navigate complex risk landscapes. This is not just a job, it’s a foundation for a long-term career in insurance and risk management.
As an ACA, you’ll be the day-to-day contact for clients, ensuring service excellence and delivering tailored solutions. You’ll collaborate with internal teams, resolve challanges and provide strategic guidance that strengthens client relationships. It’s a role that demands both technical expertise and a customer-first mindset, making it ideal for professionals who thrive in dynamic environments.
What makes WTW stand out for ACA professionals?
Choosing where to grow your career is a big decision. Here are three key differentiators that position WTW as a top choice for ACA professionals in the U.S.:
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Dedicated support structure
Every ACA works alongside a Client Specialist, ensuring you have the resources and backup needed to deliver exceptional service. This collaborative model allows you to focus on strategic client advocacy while leveraging operational support. -
Flexibility and choice
Here ACAs can be generalists, working across diverse industries or they can be specialists, developing deep expertise in sectors like healthcare, technology or manufacturing. This flexibility empowers you to shape your career path based on your interests and strengths. -
Work style flexibility
We understand the importance of work-life balance. ACAs enjoy hybrid and remote work options, with the ability to manage client needs while maintaining personal priorities. Whether you prefer working from home or engaging in occasional travel, WTW offers the flexibility to make it work.
Skills that set you up for success
When evaluating candidates for the ACA role, we look for three core traits:
- Exceptional communication skills: you’ll be the voice of WTW for your clients, so clarity and professionalism are key.
- Customer-first mindset: building trust and delivering value are at the heart of what we do.
- Technical insurance knowledge and adaptability: the ability to master insurance concepts while embracing new technologies and processes is essential in today’s evolving market.
Growth opportunities
One of the most exciting aspects of starting as an ACA is the career mobility it offers. Many ACAs advance into strategic client service roles such as Client Advocate (CA), Senior Client Advocate (SCA) and even Global Client Advocate (GCA).
Others pivot into broking, claims, production, leadership or specialized areas within WTW. This role is a launchpad for a career that can move you in multiple directions.
Appealing to all career stages
Whether you’re early in your career or a seasoned professional, the ACA role offers unique benefits:
- Early career: gain a strong foundation through client interaction, teamwork and technical skill development.
- Mid-career: enjoy flexibility to travel or focus on specialization, building deeper industry knowledge.
- Senior career: leverage your experience to mentor others, lead complex accounts and shape client strategies.
Start a career that moves you as an ACA in the U.S.
We believe in creating opportunities that empower you to grow, learn and make an impact. As an Associate Client Advocate, you’ll join a team that values collaboration, innovation and flexibility, while giving you the tools to succeed. Ready to take the next step? Explore open ACA roles and apply today.
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