Account Manager - Workers' Compensation

An exciting opportunity exists for an experienced Workers' Compensation professional to join WTW's Workplace Risk Practice, Australia's leading provider of strategic workplace risk services to many of the country's largest organisations.

This is a highly visible, client-facing consulting role where you'll take ownership of your own portfolio, partner with a diverse range of clients, and provide strategic advice on workers' compensation policy, premium management, claims performance, and workplace risk outcomes.

Working as part of a national team of more than 60 Workplace Risk specialists, you'll enjoy the autonomy to manage client relationships while benefiting from the expertise, support, and collaboration of one of the most experienced workplace risk teams in Australia. You'll have the opportunity to work with national clients, build your consulting capability, and contribute to the growth of a market-leading practice.

As WTW continues to expand its Workplace Risk presence across Australia, this role also presents an opportunity to help grow our footprint in Tasmania while remaining fully supported by an established national team. Over time, there may be opportunities to contribute to the future growth and development of the practice in the region.

The Role

As an Account Manager within our Workplace Risk Practice, you will:

• Manage a portfolio of national and mid-market clients, delivering high-quality workers' compensation consulting services
• Act as a trusted advisor to clients across policy, premium, claims, injury management, and workplace risk matters
• Project manage client workplace risk programs, ensuring successful implementation and strong client outcomes
• Provide strategic insights and recommendations to support premium optimisation and improved claims performance
• Develop and maintain strong client relationships, contributing to long-term retention and growth
• Prepare client reports, presentations, and reviews that clearly communicate outcomes and opportunities
• Partner closely with Insurance Brokers, providing technical expertise and workers' compensation guidance
• Support business development initiatives by identifying opportunities to expand services with existing and prospective clients
• Contribute to tender submissions, proposals, and client presentations
• Collaborate with colleagues nationally, sharing knowledge and supporting team success

There will be opportunities to travel nationally to meet clients and strengthen relationships, while enjoying the flexibility of a predominantly remote working arrangement.

We're looking for a motivated, client-focused professional who enjoys building relationships and delivering practical solutions.

You will bring:

• Experience within Workers' Compensation, Workplace Risk, Insurance, WorkCover or a related advisory environment
• Experience managing client portfolios and building trusted relationships with stakeholders
• Exposure to workers' compensation policy and premium management, including an understanding of key premium drivers
• Strong communication and presentation skills, with the ability to engage confidently with clients and colleagues
• A consultative approach and the ability to translate technical information into practical advice
• Strong organisational and project management skills, with the ability to manage competing priorities
• A proactive, self-driven mindset and the ability to work independently while remaining connected to a broader team
• Experience working with national clients or across multiple jurisdictions is highly regarded, but not essential
• Business development experience or a desire to contribute to growth opportunities will be viewed favourably

Technical expertise in workers' compensation legislation and scheme management is advantageous; however, we value curiosity, capability, and a willingness to learn. Our team embraces a "learn as you go" culture and supports ongoing professional development.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus

• Company paid salary continuance insurance

• Life and TPD insurance 

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.  

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com