APAC Communications & Knowledge Enablement Specialist – Asia Pacific

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.

As an APAC Communications & Knowledge Enablement Specialist, you will Own APAC wellbeing communications—planning and deliver a monthly wellness newsletter and related campaigns to increase awareness and participation in wellbeing offerings.  Maintain lightweight enablement assets (templates, FAQs, publishing checklists) to ensure consistent execution and quality across the region. Partner with market stakeholders to curate content, coordinate production, and publish through internal channels.

As an APAC Communications & Knowledge Enablement Specialist, you will be working closely with the Asia Pacific GDC Director, Operations Leader and respective H&B leaders to ensure timely delivery of newsletters and Standard Work Instructions. You will collaborate with Internal Team Leaders, SMEs and other roles located in various Asia Pacific countries we are supporting. You will have the ability to significantly grow your client and project management skills by working on cutting edge projects alongside leaders in the industry.

The Role
Process, Operations & Stakeholder Management
•    Deliver/ Manage KPI's and metrics in line with the prescribed targets
•    Prioritize and organize work according to business priorities.
•    Work with relevant stakeholders for effectively resolving escalations.

Resource Planning
•    Call-out or identify potential resource issues that can impact client handling
In addition to this direct business work, you will:
Core (Primary) – APAC Wellbeing Communications

•    Own the editorial calendar for monthly wellness newsletter and campaigns
•    Gather inputs from stakeholders/market champions, curate content, finalize copy
•    Coordinate design/template support (when needed) and publish/distribute via agreed channels (e.g., Acoustic/email)
•    Track engagement signals (opens/clicks/attendance) and iterate topics

Support (Secondary) – Enablement / Knowledge Support

•    Maintain templates, toolkits, and quick “how-to” guides that help teams reuse content and execute consistently
•    Keep a small “knowledge base” for recurring wellness comms (standard blurbs, FAQs, registration steps)
Top 5 Competencies
•    Focusing on Clients
•    Working in Teams
•    Driving Excellence
•    Influencing Stakeholders
•    Developing Talent
 

Qualifications - Graduate
Skills:
•    Excellent written and verbal communication skills in English
•    Strong client service orientation and ability to respond to multiple stakeholders effectively and in a timely manner
•    Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines and quality is a must
•    Flexibility and proven ability to identify and resolve complex issues at root cause
•    Well organized and detail oriented
•    Highly developed problem solving, critical thinking and analytical skills
•    Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
•    Excellent interpersonal skills and a collaborative management style
•    Self-starter attitude and ability to establish priorities, work independently and with limited supervision
•    Excellent Microsoft Office skills, particularly in Excel and PowerPoint
•    Excellent in MS Visio or other workflow or SWI Tools
•    Bachelor’s degree preferred

Experience: 
•    5+ years’ experience working with Health and Benefits plans, ideally gained in a call center division of a benefits brokerage firm/BPO/Insurance Company 
•    Knowledge and experience in organizational effectiveness and operations management, implementing
best practices

WTW is an Equal Opportunity Employer