Benefits Delivery Administrator

KPI Management
-Administer ongoing benefit system activities
-Receive and process import data files containing indicative data, election data, dependent and beneficiary
data
-Generate payroll/vendor feeds, as well as ad-hoc management reports
-Process and fulfil, confirmation statements and other benefit related materials
-Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
-Review error reports and resolve issues as needed utilizing case management tool
-Exercise discretion and independent judgment in responding to and resolving client issues
-Develop and maintain system processing documentation and processing calendar
-Set up and test data encryption and transmission protocols with client and vendors
-Manage fulfilment inventory with clients
-Provide back up for other team members as needed
-Attend ongoing client status meeting as needed to establish client relationship
-Attend internal project meetings to ensure project continuity into ongoing
-Meet service level agreements across all clients

Evening shift- 6:30pm – 3:30am (fixed shift)
Location:-Vikhroli

Principal Duties/Responsibilities
-Assist project team with client assignments to deliver timely, within-budget and high-quality work
-100% compliance with SOC1 and Professional Excellence criteria
-Help develop and maintain system processing documentation
-Analyze process workflow and recommend improvements to increase efficiency and effectiveness
-Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

Relationship management
-Take initiative to proactively share knowledge and/or experience with team members
-Develop strong partnerships with team members
-Work collaboratively with other members of the team to meet internal and client objectives

Qualifications:
Minimum bachelor’s degree

Knowledge, Skills and Abilities

Good with MS Office
Communication
Excellent Communication, both written and verbal – in particular verbal communication
Tenacity for following up with a broad range of stakeholders
Ability to network with entire Willis Towers Watson organization and get things done by building bridges
Soft Skills
Proactive approach, Results focused, highly motivated, self-starter
Strong can-do attitude, positive towards change
Works well with teams and promotes best practice sharing

Knowledge/Experience:
Work experience with US counterparts and projects preferred, but not mandatory