Business Support Senior Analyst for Head of Operations, Europe - Health & Benefits

Roles and Responsibilities

• Provide top-level administrative support to executives, managing complex calendars, scheduling meetings, and coordinating travel arrangements.

• Prepare, edit, and ensure the accuracy and professionalism of documents, presentations, and reports (updating of organization charts, publications, newsletters)

• Serve as the main point of contact for internal and external stakeholders, handling inquiries and representing the executive team with professionalism.

• Manage confidential information, maintaining its integrity and accessibility while upholding the highest level of confidentiality.

• Proactively prepare and distribute materials for executive-level meetings.

• Conduct research, gather data, and provide valuable insights to support decision-making.

• Coordinate and oversee special projects, collaborating with cross-functional teams and external partners.

• Manage incoming communications, responding promptly and effectively.

• Assist in budget management and expense tracking, ensuring compliance and providing detailed reports.

• Identify opportunities for process improvement and implement solutions to streamline workflows.

• Foster positive working relationships, acting as a liaison between executives and staff members to promote effective communication and collaboration.

Sample Tasks

• Distribution List Maintenance

• Ensure adherence to compliance requirements (e.g. training credits)

• Maintenance of intranet pages

• License monitoring

Requirements

• Bachelor's degree in a relevant field or equivalent work experience. 

• At least 7 years' relevant experience in administrative support roles preferred. 

• At least 3 years' relevant experience in executive administrative support roles preferred. 

• Proficient computer skills, including MS Office (Word, Excel, PowerPoint). 

• Able to work in a hybrid scenario (onsite and work from home), and work with others in a hybrid scenario 

• Can work in different shifts (APAC, EMEA, North America) and can work with others in different shifts  

• Proven experience in high-level administrative roles, supporting senior executives or leadership-level personnel.

• Exceptional organizational and time management skills in fast-paced environments.

• Excellent written and verbal communication skills, with keen attention to detail and polished document production.

• Advanced proficiency in Microsoft Office suite and collaboration platforms.

• Discreet handling of highly confidential information with unwavering professionalism.

• Strong problem-solving and proactive decision-making abilities.

• Outstanding interpersonal skills for confident interaction with stakeholders at all levels.

• Flexibility to adapt and work independently with minimal supervision.

• Demonstrated professionalism, integrity, and confidentiality