Configuration Business Analyst

About WTW:

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 54,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at https://www.wtwco.com/en-us.   
 

About the team:

The Individual Marketplace (IM) team supports people in the U.S. who need to purchase health coverage outside employer-based plans. It provides a seamless experience through Via Benefits, combining digital tools with licensed advisors to guide individuals—active employees, retirees, or those unaffiliated with an employer—through important health‑coverage decisions. IM helps employers offer greater choice, predictable costs, and reduced risk while ensuring individuals receive personalized, confidence‑building support throughout key life transitions. 
 

Summary:

The Accounts Tech team is looking for a Business Analyst specializing in Configuration and Analysis to join our team in Kolkata. In this role, you will collaborate with a high-performing, integrated team on various client-impacting tasks and projects. You will be responsible for completing daily assignments and meeting task deadlines with the desired quality.
 

Role:

The candidate is responsible for configuring client setup at both the employer and administrator levels, business analysis assistance for Active and Retiree clients, and peg and funding support to Retiree clients. Additionally, the team evaluates and analyses client requests and if development is required, the team prepares the request for the Product department’s intake process.

Responsibilities include:

• Be responsible for onboarding new client configurations and maintaining existing client changes
• Make updates to production configuration at the employer, administrator, and system levels on the Enterprise platforms.
• Provide business analysis support to client management teams.
• Provide peg and funding analysis/support to Financial Operations and Client Management teams
• Query the production databases to verify configuration changes are working as expected.
• Support infrastructure and software releases during checkout period as needed.
• Represent the Configuration and Analysis team in meetings with other Benefit Accounts and Individual Marketplace teams as appropriate.
• Research issues production using the Acclaim Portal, the production databases, and other tools as needed.
• Assist with the audit of production database changes as required for SOC, Internal Audit, and other audit requirements.
• Must be ready and willing to take on additional assignments/challenges and must be flexible with task assignments and perform quality checking.
• Works collaboratively with team members and consults supervisors/SMEs when required and provides resolutions as needed.
• Share observations on processes improvements.
• Seek ways to gain in-depth knowledge. Highlights any exceptions/deviations found and works towards a resolution while maintaining process controls.

Requirements:

• A minimum of 5+ years of Software Development experience, out of which the majority should be relevant to T-SQL and C#.
• Strong analytical and problem-solving skills
• Knowledge of Excel macros are added advantage
• Intellectual curiosity and strong interest in learning new technology and software
• Must be able to meet critical timelines that are set forth by the client, ERISA, and internal processes.
• Excellent written and verbal communication skills to work effectively with external clients, stakeholders and internal team members.
• Strong sense of urgency, ownership and accountability for completing the assigned task.
• Ability to maintain a positive attitude.
• Strong attention to details.
• High level of organization and planning skills, ability to create detailed plans and the diligence to follow and monitor the plans through execution and completion 
• Ability to collaborate with a team and work well with others. 

Bachelor's degree in computer science, engineering, or a related field.

 

Application Process:

• Application review
• First Technical Interview
• Second Technical interview

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com