Crisis Management Billing Team Deputy Team Leader

Crisis Management Billing Team Deputy Team Leader

This role is responsible for the deputy management of a team that supports a Business Unit from within the Operations department. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the Willis Towers Watson CEM framework.

The Role

Operational and Service Delivery

• Supporting Line Management responsibility for UK-based K&R billing team

• Understand, apply and where necessary explain the business unit policies and procedures.
• Deliver timely and accurate end to end client documentation, within the CEM framework, FCA and contract certainty requirements
• Loading of data into the relevant WTW systems, in an accurate and timely manner
• Undertake and verify due diligence of new clients, markets and third parties
• Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained
• Support the BU in accurate tracking and processing of revenue, as required
• Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
• Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
• Undertake all mandatory training within the deadline set
• Undertake annually required level of Continuous Professional Development
• Perform quality checks on all documentation
• Maintain confidentiality of information at all times and manage data in line with WTW guidelines
• Any other duties as requested

The Requirements

• Ability to work on own initiative and manage conflicting priorities

• Keen eye for detail

• Excellent organisational and prioritisation skills and the ability to work to deadlines

• Able to build and maintain effective relationships with a wide range of colleagues and external sources

• Good communication and interpersonal skills

• Proficient use of MS Word, Excel and Outlook

• Understanding of working with and adhering to processes and systems to support client service delivery

• Working knowledge of insurance industry, wordings and the regulatory environment  

• Working towards or willing to undertake CII qualifications

• Previous people management / supervisory experience preferable

Equal opportunity employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com