Fraud Analyst - Client Operations

This position will be responsible for execution of the daily operational efforts in Fraud Prevention & Detection tasks, including timely delivery. The ideal candidate will be process oriented with an eye for quality. 

This position will require the need to work effectively in a team environment, as well as independently to deliver and coordinate daily processes and large projects.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

We are looking for an individual who is highly self-motivated, energetic, and ready to contribute to a positive team atmosphere. 

Responsibilities include but are not limited to:

• Develop subject matter expertise on fraud prevention and detection for the team and the broader organization
• Apply continuous improvement to processes and procedures
• Deliver operational reporting and thorough analysis on large data sets

• Contribute to an inclusive environment which embraces and derives value from diversity

• Participate in special projects and other duties as assigned
• Constantly seeking ways of improving the monitoring, discovery and prevention of issues, bottlenecks, and pain points

The Requirements

• Familiarity and understanding of the Acclaim platform; fraud monitoring experience preferred
• Ability to work on assignments that are complex in nature, where judgment is required in resolving problems and making recommendations
• Strong communication, verbal and written, analytical/problem solving, organizational skills, and team-working skills
• Strong sense of urgency, ownership, and accountability to drive tasks through completion
• Must be a fast learner, highly motivated, adaptable, flexible, self-sufficient, and able to produce quality results in an evolving, fast paced environment

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $55,000-$70,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). 

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets