Growth Operations Leader

About the Role

We are seeking a dynamic and results-driven Growth Operations Leader to help shape and accelerate the growth trajectory of our Corporate Risk & Broking (CRB) business across North America. This is a highly visible leadership role responsible for driving revenue growth, enhancing sales effectiveness, strengthening client engagement, and elevating our market presence.

Partnering closely with Specialty and Regional Leadership, Broking, Sales Operations, and industry teams, you will play a critical role in building a high-performance culture, aligning strategy with execution, and delivering sustained, profitable growth.

Why Join Us

This is an opportunity to play a pivotal role in shaping the future growth of a leading North America business. You will work alongside top industry leaders, influence strategy at scale, and help build a culture centered on performance, innovation, and client excellence.

What You’ll Do

Drive Growth & Commercial Strategy

• Lead the North America CRB growth agenda, including revenue generation, client retention, and market expansion.
• Develop and execute data-driven business plans that align market opportunities with talent and resource deployment.
• Design and launch national and regional sales campaigns across products, industries, and key events.
• Partner across teams to unlock enterprise opportunities and deliver integrated client solutions.

Elevate Sales Effectiveness

• Oversee pipeline management, sales governance, and performance reporting.
• Improve forecast accuracy and establish consistent operating rhythms across the region.
• Identify and remove barriers to execution, accelerating sales outcomes and productivity.

Build and Develop Top Talent

• Partner with leadership to recruit high-impact, revenue-generating talent across North America.
• Build a strong and diverse pipeline of producers and sales professionals.
• Lead initiatives to develop talent, strengthen sales capabilities, and support long-term succession planning.

Strengthen Client Engagement

• Coach teams on complex client and prospect pursuits.
• Support key client satisfaction initiatives, including retention and relationship enhancement strategies.
• Drive alignment across producers, broking, and service teams to deliver a differentiated client experience.

Champion Brand, Culture & Community

• Serve as a visible ambassador for the business, enhancing brand presence internally and externally.
• Foster a culture of collaboration, engagement, and performance across markets.
• Champion a “One Firm” mindset by connecting capabilities across specialties and functions.

What We’re Looking For

• 10+ years of experience in insurance brokerage or a related professional services environment.
• Proven success driving growth and scaling a business, region, or segment.
• Strong track record of recruiting, developing, and retaining top-performing sales talent.
• Deep understanding of sales operations, pipeline management, and forecasting disciplines.
• Recognized industry presence with the ability to build credibility and influence at senior levels.

Key Skills

• Strategic mindset with strong execution capabilities.
• Exceptional communication and stakeholder management skills.
• Ability to lead and influence in a highly matrixed organization.
• High emotional intelligence and a collaborative, inclusive leadership style.
• Results-oriented, with a bias for action and accountability

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $275,000.00-$325, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets