Human Resources Generalist

Human Resources works with our leaders to ensure that WTW is positioned to attract, retain, engage and develop the talent we need to win in our marketplaces. We provide subject matter expertise for various programs & offerings.

About the role

The role serves as a trusted HR and ER subject matter expert to implement ER best practices, HR Compliance guidance and support, as described in the HR Service Catalogue, to ensure a positive colleague and manager experience.
Responsible for compliance with country/jurisdiction law and regulations for business as usual and when supporting the integration and harmonisation for any M&A activity. Partner with, Centres of Expertise and Global HR Operations to support the execution of enterprise and business programs in the region/country, as defined in the HR Service catalogue.

HR support
•    Overall accountability for the management of country related Human Resources matters and support to Country Business leaders and managers in line with local legislation and global Human Resources priorities.
•    Educate Country Business leaders and managers to undertake their responsibilities as defined in the Human Resources Service Catalogue and Ways of Working   
Work Environment, Employee Relations and Compliance
•    Ensure the consistent practice and implementation of Employee Relations activities through the application of uniform policies, standard Operating Procedures and documented templates.
•    Work with managers to provide effective coaching on managing performance and disciplinary issues, ensuring actions meet company and legislative requirements to maintain a positive and professional work environment for all colleagues
•    Serve as a local resource on work/life balance issues; coordinate with managers on alternative work arrangements and lead best place to work initiatives.
•    Provide case management advice on key areas such as disciplinary, performance management, redundancy, long-term illness, and other Employee Relations issues. Provide guidance to colleagues and to people managers to ensure successful outcomes that balance risk and business cost.  
•    Negotiate exit agreements, taking legal advice on more complex cases.  
•    Ensure adherence to unique jurisdictional requirements and monitor issues for continuous improvement of employment practices and/or processes.
•    Manage the on-going review and up-dating of local country Human Resources policies and procedures in line with legislative changes.
•    In collaboration with other teams, some participation in locally required or relevant culture, wellness, disaster response or diversity initiatives that are aligned with global Human Resources priorities.

Performance and Talent Development
•    In line with the Human Resources Service catalogue, partner with Talent Advisory to determine specific country support requirements for the execution of Talent programs, e.g. collective/individual consultation.
•    Support the execution of Center of excellence (CoE) and Global HR Operations enterprise-wide programs where there are country specific implementation requirements, e.g. collective consultation, legal restrictions. 
Integrated Human Resources Service Delivery
•    Identify and implement opportunities for standardisation of work (e.g. HR process, service delivery) where appropriate.
•    Partner with Center of excellence (CoE)s to ensure global programs are executed in line with local legislation and consultation requirements 
•    Utilize global Human Resources technology, global processes and the tiered support model to support an integrated “One HR” organisation focused on the colleague and manager experience of Human Resources services. 

Total Rewards
•    Provide Country specific support to the annual review cycle, specifically data validation as it relates to local policy requirements, 
•    Manage and oversee the administration of local benefits, including relationships with vendors and renewals, in line with market and legal requirements and in alignment with the Global Benefits strategy (where applicable)
•    Partner with the Global Compensation and Benefits teams to support and provide advice relating to competitiveness of reward offerings and legislative changes impacting local programs, e.g. pay transparency, pay equity.
•    Provide county specific support, as defined in the Human Resources Service Catalogue, for internal movement of colleagues, including international transfers and relocations.  
 

Graduation or Post graduation in any discipline

Human Resources background preferred

Knowledge & Experience

• A proven track record as an HR Generalist providing a commercially focused and pragmatic support to business leaders.
• Experience of working within a professional services environment would be an advantage.
• Strong evidence of supporting senior business leaders on employee relation issues and effective stakeholder management.
• Experience of managing restructuring programs and change management initiatives would be an advantage.
• Excellent written and verbal communication skills, including a good command of English.
• The ability to interact with colleagues at all levels.
• Strong organisational skills and ability to manage competing and rapidly changing priorities.
• Ability to work independently and operate well in a team.
• Understanding and experience of operating in a Global matrix environment.
   

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Pre-recorded video interview

Stage 3: Live video interview with hiring manager and team

Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.