ICSD Schedule Manager

We’re seeking a proactive and detail-oriented ICSD Schedule Manager to join our Cyber Defence Security Assurance team at WTW. In this role, you’ll be supporting the seamless global operations by managing and optimizing numerous shift schedules across our Cyber Defence teams, including 24 x Security Operations and Emergency On-Call schedules.

Key Responsibilities

Own and maintain multiple shift schedules, including emergency on-call rotations, for globally distributed Cyber Defence teams.

• Navigate complexity by managing schedules across multiple time zones and ensuring senior leadership has clear, centralized visibility.

• Ensure accuracy in real time, proactively resolving conflicts and addressing resourcing gaps during holidays or emergencies.

• Collaborate confidently with team members and stakeholders across Cyber Defence to keep schedules efficient and transparent.

• Design, implement, and communicate streamlined scheduling processes that enable accurate reporting and centralized management across all shifts.

Qualifications and Skills:

• Experience in resource planning, bookings management, shift scheduling, ideally across different time zones.

• Strong attention to detail, problem-solving skills, and the ability to anticipate and resolve scheduling challenges.

• Excellent communication skills to work effectively with global technical teams.

• A desire to grow your expertise in Cyber Security while contributing to a high-performing, globally distributed team.

Personal Attributes

• Organized and methodical – thrives on structure and accuracy

• Proactive and adaptable – anticipates challenges and adjusts quickly

• Collaborative and approachable – builds strong relationships across diverse teams

• Resilient under pressure – stays calm and effective during urgent scheduling changes

• Tech-savvy and curious – eager to learn and leverage tools that improve efficiency

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com