Insurance Broking Intern – Construction Team

The WTW Pacific Intern Program Experience 

The WTW Pacific Intern Program is a structured, immersive experience designed for students to bridge the gap between academic study and professional practice in construction and risk management. 

Program Structure & Eligibility 

• Academic Status: This program is specifically designed for students in their final year of studies. 
• Work-Study Balance: You will continue to complete your degree while simultaneously gaining practical experience working within our business. 
• Duration & Commitment: The program runs for 10 months, requiring a commitment on average of 2–3 days per week. 
• Employment Basis: Interns work on a casual basis, utilising a timesheet system to be paid for the specific hours worked (typically 2–3 days). 

Day-to-Day Learning 

• Direct Mentorship: You will work directly alongside a Client Manager, receiving hands-on on-the-job training and support. 
• Core Tasks: The role involves a diverse range of administrative, project-based, and research-oriented tasks. 
• Supportive Environment: You will work alongside experienced, committed, and supportive colleagues. 

Career Pathway 

Future Opportunities: At the conclusion of the 10-month term, there may be an opportunity to transition into a permanent position with the firm, depending on current business openings. 

Position Overview 

• Role: Intern, Construction Team 
• Location: Melbourne or Sydney 
• Duration: 10 months, 2-3 days per week 
• Reporting To: Client Manager 

Core Responsibilities 

The Intern will support the Construction team with key tasks: 

• Administrative Support: Assist in the preparation of insurance certificates and renewal reports.
• Data Analysis: Gather and analyse underwriting data and risk profiles. 
• Market Research: Conduct research on industry trends and legislative changes. 
• System Management: Maintain up-to-date client files and internal databases. 
• Client & Market Engagement: Shadow senior brokers in meetings; actively participate in internal briefings and practice professional etiquette in high-stakes environments. 

Interpersonal & Behavioural Competencies 

• Active Listening & Observation: The ability to distil complex information during site visits or client meetings and ask clarifying questions. 
• Professional Presence: Representing the firm with poise and clarity, whether communicating via email, phone, or in person. 
• Collaborative Spirit: Proactively offering support to team members during peak renewal periods and being a "team-first" contributor. 
• Adaptability: Maintaining a positive and flexible attitude when project timelines or client requirements shift rapidly. 
• Emotional Intelligence: Demonstrating empathy and self-awareness when navigating different stakeholder perspectives (e.g., balancing the needs of a site manager vs. an underwriter). 

WTW Values Alignment 

• Client Focus: Acting in our clients' best interests by striving to understand their needs and exceeding their expectations. 
• Teamwork: Bringing innovative solutions and world-class advice by working together; "When you get one of us, you get all of us". 
• Integrity: Maintaining the trust of our clients through professionalism and accountability for our actions and results. 
• Respect: Supporting and celebrating differences while managing relationships, both inside and outside the company, with fairness. 
• Excellence: An unrelenting focus on innovation, quality, risk management, and personal growth.