Know Your Customer - Management Information(MI) Analyst

About the Company

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential

About the Team 

The Know Your Customer Operations is the central team which conducts Anti Money Laundering checks and supports the due diligence requirements for the Group. The verification of client / customers is undertaken to mitigate the reputational risks/financial losses that might occur by conducting business with fraudulent clients hence requiring a lot of data reporting and analysis.

About the role

The Management Information (MI) Analyst is required to perform frequent, repeatable operational reporting, testing, and technical maintenance activities to support the data strategy in the long term. With a growing business landscape, the role also requires multi‑dimensional, accurate data support for global regions, as well as support for the multi‑generation plan for technology changes in the Know Your Customer (KYC) Operations domain.

The role enables the incumbent to strategically prioritize the department’s workload and aid decision‑making. It supports the day‑to‑day operations of the department, coordinating with internal colleagues who require information from the data processed and analysed.

Principal Duties 

• Generate and distribute management reports in an accurate and timely manner.

• Deliver and manage key monthly reporting metrics for the Know Your Customer (KYC) Operations Team for internal and external stakeholders, in line with the prescribed strategy and direction from leadership. Analyze and interpret data and provide key insights and recommendations.

• Participate in cross‑functional and stakeholder meetings to discuss reporting performance and issues and incorporate necessary feedback. Keep the reporting structure agile.

• Provide support and maintenance to existing Management Information Systems.

• Perform data collation as required, for example Management Information reviews, Human Resources, and Information Technology, and preserve historical data with accuracy.

• Develop Management Information System documentation to allow for smooth operations and easy system maintenance.

• Implement planned work transition projects.

• Ensure team adherence to various compliance mandates from a Management Information perspective.

• Contribute to Operating Expenditure initiatives by analyzing business information to identify process improvements that increase business efficiency and effectiveness.

• Build and sustain an effective capacity forecasting model.

• Proactively support key initiatives that have been delivered to implement change.

• Participate in and contribute to meetings with relationship managers, internal stakeholders, and external stakeholders.

Data Management 

• Provide support and maintenance to existing management information systems (MIS)
• Data collation as required e.g. MI reviews/HR/IT and preserve historical data with accuracy
• Develop Management Information Systems MIS documentation to allow for smooth operations and easy system maintenance.

Qualifications

• Graduate/Post-Graduate - Statistics/Data Science (preferred)

  Skills:

• Ability to understand multiple data streams/repositories
• Hands on experience with T-SQL coding i.e. stored procedures, triggers, functions, transactions, error handling, views, etc.
• Developing and maintaining SSIS packages
• Developing reports using SSRS and Power BI
• Understanding of SSAS – Tabular model
• Understanding of data warehousing concepts i.e. dimensions, facts, measures, incremental loading of data (Type 1 and Type 2 SCD), etc.
• Intermediate to advanced knowledge of Microsoft excel
• Exposure to C# coding (Windows Forms and ASP.NET)
• Optimization of SQL queries
• Knowledge of Business Intelligence tools like Power BI, Tableau etc
• Excellent communication and analytical skills
• Understanding of relational databases and data integration tools;
• Ability to think conceptually extract insights from large and complex datasets
• Effective interpersonal communication skills
• 3 + years demonstrated strong knowledge and proficiency in ASP.Net, SQL, and Microsoft Reporting Services
• Experience in developing technical requirements based on business requirement 
• Working knowledge of QA & Testing procedures
• Exposure to documentation activities.
• Good verbal and written communication skills
• Knowledge of the insurance and consulting industry (desirable)
• Excellent problem-solving, quantitative, and analytical skills

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 4: Live video interview with hiring manager & leadership 
• Stage 5: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.