Managing Director, Work Transformation & Job Redesign
Toronto, Ontario, Canada. Los Angeles, California, United States. San Francisco, California, United States. Atlanta, Georgia, United States. Chicago, Illinois, United States. Boston, Massachusetts, United States. New York, United States. Charlotte, North Carolina, United States. Dallas, Texas, United States. Houston, Texas, United States. Arlington, Virginia, United States
Managing Director, Work Transformation & Job Redesign
- 202602517
- Chicago, Illinois, United States
- New York, United States
- Boston, Massachusetts, United States
- Arlington, Virginia, United States
- Atlanta, Georgia, United States
- Charlotte, North Carolina, United States
- Dallas, Texas, United States
- Houston, Texas, United States
- San Francisco, California, United States
- Los Angeles, California, United States
- Toronto, Ontario, Canada
Description
The Role
As a Managing Director of Work Transformation & Job Redesign you will serve as a senior seller and advisor within WTW’s Work, Rewards & Careers practice, helping clients clarify the what, who, when and where of how work gets done to deliver business outcomes.
This role focuses on work and job redesign — understanding how work gets done, how roles and jobs should evolve, and what capabilities are required — to create clear accountability, scalable capacity, and to deliver business results.
You will work with business and HR leaders to assess and redesign work and jobs; analyze how work is structured across roles, processes and operating models; identify where roles, responsibilities and ways of working need to evolve; and ensure the underlying work infrastructure supports changing business needs. This includes drawing on expertise in work, job and process analysis, workforce analytics and strategic workforce planning, and organization and functional structure design that help make work clearer, more scalable and more effective.
The role connects work and job design to job architecture, job leveling, skills, compensation and talent strategy, helping organizations forecast demand and supply of capabilities. A strong understanding of how technology and AI are reshaping work is essential. This includes the ability to translate internal and external insights into pragmatic design choices and governance models that support evolving business priorities.
The Responsibilities
Some of the key areas of responsibility include:
Lead the sale and delivery of work, job and organization design engagements for large, complex clients, aligning how work is structured, roles are designed and organizations are configured to deliver business strategy and unlock value.
Serve as the lead Work Transformation & Job Redesign consultant on client projects, acting as a senior advisor to business and HR leaders, guiding executive decision making on work transformation & job redesign priorities and directing WTW teams to deliver high‑impact outcomes.
Assess current‑state work and operating effectiveness and translate insights into future-state work and role models that drive efficiency, scalability, clear accountability, and modern ways of working.
Design organization structures (functions, operating units, reporting models) that clarify accountability, improve collaboration and support business priorities.
Lead job architecture and job design efforts, connecting work design choices to enterprise talent infrastructure, including:
Job families and job catalogs
Job leveling and role differentiation
Role profiles and job documentation
Alignment to career frameworks, skills architectures and workforce planning needs
Integrate the implications of AI and automation into work, job and organization design, translating technology shifts into pragmatic decisions about work redesign, role evolution and human‑machine integration.
Apply a forward‑looking perspective on AI‑enabled work transformation, shaping WTW’s point of view on how automation may reshape roles, decision rights, capacity models and workforce demand/supply, and embedding these insights into scalable work and organization design approaches.
Oversee the delivery of multiple, complex project engagements to ensure profitable revenue for WTW, high client satisfaction and strong associate engagement and development.
Lead and mentor consulting teams, providing direction, quality assurance, coaching and ongoing feedback to project managers and junior staff.
Contribute to the evolution of WTW’s Work Transformation & Job Redesign methodologies, tools and intellectual capital, including development of new approaches and thought leadership.
Demonstrate visible leadership and role‑model WTW values, contributing to an employer‑of‑choice culture focused on excellence, collaboration and client impact.
You will also participate in and contribute to activities that support continued revenue growth of the Work & Rewards line of business and WTW overall. These activities may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, and participating in our firm’s industry and/or topical teams.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This is a hybrid role based out of any US office.
Qualifications
The Requirements
A minimum of 12-15 years of experience focused on work, role and organization design and work/job transformation in consulting or highly consultative corporate environments.
Significant knowledge and understanding of workforce planning, skills and capability frameworks, and supporting talent and reward programs and processes.
Excellent analytical skills both in terms of using analysis of quantitative and qualitative information to diagnose and resolve complex issues.
Creative, analytical and results-driven orientation, demonstrated through the ability to draw conclusions, themes, and trends from data analysis and communicate results effectively.
Strong project and client management capabilities, with the ability to manage both our internal teams while partnering closely with senior client stakeholders.
Highly developed executive presence with excellent and persuasive oral and written communication skills.
Strong client relationship skills: the ability to influence management and the ability to work across all levels of an organization.
Proven ability to effectively sell and solve client issues and lead and develop teams of high performing consulting professionals.
Mentoring/coaching skills.
Bachelor’s Degree required; MBA or related advanced degree is desirable.
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Working knowledge of Excel, MS PowerPoint, MS Word.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $230,000-$350,000 USD per year.
This role is also eligible for an annual short-term incentive bonus
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
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