Senior Cargo Claims Handler

Summary:

We’re looking for a Marine Claims Handler or Senior Claims Handler (depending on experience) to join our dynamic Marine Claims Team within Claims Operations at WTW. This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network including London, Mumbai, and other WTW offices as well as with clients, insurers, and other key stakeholders involved in the claims process.

The Role:

As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:

• Managing marine claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW’s global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and external partners.

What you'll bring:

• Experience in handling marine or complex commercial claims (level of seniority will depend on experience).
• Strong communication and interpersonal skills.
• A client-focused mindset with a commitment to service excellence.
• Ability to work effectively in a collaborative, international environment.
• Proactive, organized, and detail-oriented approach.
• Strong understanding of claims processes and factors that impact settlement/loss
• Understanding of Lloyd’s and the London Market
• Industry Compliance Awareness
• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

• Preferably working towards the CII qualification

• Preferably educated to A level standard or relevant industry experience

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com