Account Executive

This position is integral to delivering exceptional client service within the Natural Resources sector. The role involves building and maintaining strong client relationships, collaborating closely with Account Executives, Account Directors, and Broking Teams. You will act as a key liaison between internal teams and external stakeholders, ensuring seamless post-placement activities and adherence to operational standards. Responsibilities include supporting CRM updates, managing documentation checks, and upholding compliance with company policies and quality metrics. The role requires proactive stakeholder management across global WTW offices and Natural Resources locations.

The Role

• Liaise with clients and develop strong relationships, with degree of interaction scoped out between Account Executive and Account Director/Team Leade and Account broker(s).
• Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
• Be part of a team that delivers the end-to-end ongoing client service, adhering to standardised policies, procedures, and service standards.
• Provide Second Pair of Eyes (SPOE) checking on placement documentation throughout the placement process, subject to management approval and formal training completion.
• Liaison with Natural Resources Gateway team members, A&S team and Mumbai colleagues to facilitate all post placement activities
• CRM Dynamics Sales Hub for prospects with the nominated CRM Updaters (in close co-operation with Growth Leaders and/or sales and strategy focussed colleagues as appropriate) including budgeting and collection of engineering fees.

Adherence to and accountability for:

• Ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Broking Platform, Fair Market Appraisal, Document
• Management System, and the like.
• Key operational metrics such as Business Quality Management (BQM).
• Completion of all compulsory training and Continuing Professional Development (CPD) hours.
• Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally.

The Requirements

• Extensive Insurance Industry experience, energy upstream Sector.
• Study towards or willingness to complete Certificate CII beneficial.  
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Excellent Analytical and problem-solving abilities.

What we offer 
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com