Account Manager - Aviation & Space

The Role

As an Account Manager – Aviation & Space, you will support all aspects of placement and ongoing service for WTW Aviation clients, including large and complex multinational accounts. This role is highly execution‑focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast‑paced environment with significant administrative and coordination responsibilities.

While prior insurance experience is beneficial, we are open to candidates without an insurance background who can demonstrate strong experience in client management, project management, and stakeholder coordination, along with a genuine interest in learning the insurance industry and committing to professional licensing.

Key Responsibilities

• Support risk management analysis, including new business, renewals, and claims reviews
• Assist with policy documentation, including updating contracts, endorsements, and bespoke policy wordings as required
• Support all phases of the new business, renewal, and remarketing process, including preparing applications, obtaining quotes, and creating client proposals
• Prepare and submit policy change requests to carriers and proactively monitor their status through completion
• Review policy documents for accuracy and completeness
• Respond to client requests promptly, including coverage questions and requests for reports (e.g., claims data)
• Assist with resolving client, carrier, and vendor accounting matters, including invoicing discrepancies, fee reviews, and collection/remittance coordination
• Support invoicing of policy premiums, including compliance with locally admitted requirements where applicable
• Ensure adherence to WTW and regulatory procedures, including the Willis Towers Watson Excellence Model (WEM)
• Manage multiple priorities simultaneously while maintaining a high standard of accuracy and service
• Build and maintain strong working relationships with internal teams, clients, carriers, and external partners
• Contribute to the growth of practice, office, and firm
• Deliver prompt, professional customer service in a high‑volume, client‑focused environment via email and phone
• Actively support WTW’s values and business objectives

The Requirements

• Bachelor’s degree required, ensuring the ability to learn complex concepts and complete professional examinations 
• 3+ years of relevant experience, either: 
• In the insurance industry (brokerage or insurer), or
• In a client-facing, project-driven role with significant administrative, coordination, and stakeholder management responsibilities
• Strong client management and organizational skills, with the ability to manage multiple workstreams and competing priorities 
• Demonstrated ability to work effectively with multiple stakeholders and navigate complex coordination needs 
• A proactive, can-do attitude with a willingness to learn, develop, and grow within the insurance industry 
• Commitment to obtaining the required Insurance Brokerage License within 90 days of joining 
• Aviation experience is an asset, but not required 
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook 
• Strong written and verbal communication skills 
• Ability to work independently while also collaborating effectively within a team 
• High attention to detail and the ability to always maintain confidentiality 
• Proficiency in English and French, both written and oral

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer