Active Solution Leader: Client Administration

As an Active Solution Leader: Administration within the Individual Marketplace business at WTW, you will play a key role in setting the overall direction of our ICHRA solutions and services in the market, and will be directly responsible for onboarding new ICHRA clients. 

The Role

• Serve as a leader within the Individual Market Active business, collaborating with Growth, Carrier, Technology, and Accounts leaders to shape the overall strategic direction.
• Help drive the administration strategy for WTW’s ICHRA benefit and Individual Marketplace enrollment solution, including ongoing enhancements to our technology and capabilities.
• Contribute to the development of new tools, processes, and quality standards to streamline future client implementations and improve scalability.
• Build and lead a team of ICHRA administration professionals focused on client onboarding, reporting, and call center strategy
• Lead ICHRA implementations for new clients by understanding the full scope of each solution and acting as the central liaison across internal teams to ensure clarity, alignment, and successful delivery.
• Partner with shared services teams across the broader Individual Marketplace business to translate client needs into ICHRA administration requirements for technology, account management, carrier operations, and enrollment functions.
• Work closely with WTW’s Health & Welfare Outsourcing team—and other administrators as needed—to define eligibility, data ingestion, communications, SSO, and all integration points required for effective ICHRA administration.
• Develop and document handling procedures for qualified life events, including impacts on the ICHRA benefit, individual marketplace enrollment, and compliance with COBRA and other applicable regulations.
• Identify opportunities to streamline and strengthen integration points across systems and functions.
• Promote open communication and cross-team awareness by fostering a culture where client issues are addressed collaboratively and cross-functional items do not fall through the cracks.
• Maintain contextual awareness of each client’s benefits strategy to ensure administration considerations are anticipated and addressed early.

Qualifications

• Experience and success in leading group health and welfare benefits and/or outsourcing engagements, including regulatory/compliance requirements such as qualified life events/COBRA and HIPAA (direct ICHRA experience not required)
• Track record of success in managing large client relationships and leading cross-functional teams
• Actively assemble and mentor resources into a high-performing team
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Polished and well-developed written and oral communication skills
• Ability to travel and work extended hours as needed
• An undergraduate degree is required

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. 

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $185,000-$215,000 USD per year.

This role is also eligible for an annual short-term incentive bonus

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),  Paid Time Off 
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets