Administration Analyst (Market & Client insights Team Mumbai )

Role Objective

This role is accountable for end-to-end ownership of administrative and financial operations for Market & Client Insights, ensuring accuracy, timeliness, compliance, and continuity - with minimal supervision.

This role requires high reliability, proactive follow-through, and operational judgment.

Core Responsibilities

• Financial & Vendor Administration

  • Independently manage invoice processing, payment tracking, and closure across vendors.
  • Monitor payment schedules, due dates, and Service Levels to prevent delays or escalations.
  • Coordinate with finance, procurement, and vendors to resolve discrepancies proactively.
  • Maintain accurate records of all financial transactions relevant to Market & Client Insights.
  • Document vendor evaluations and decisions, including:
    • Summary notes and decision rationale for vendors evaluated but not onboarded
    • Maintaining a reference log to avoid repeated evaluation of non-viable vendors

• Renewals & Contract Tracking

  • Track contract renewals, subscriptions, and service agreements.
  • Provide timely reminders to stakeholders ahead of renewal or expiry dates.
  • Ensure approvals, documentation, and payment readiness are aligned in advance.
  • Flag risks related to missed renewals or service disruption early.

• Documentation & Repository Management

  • Maintain up-to-date, audit-ready documentation for:
    • Contracts
    • Invoices
    • Renewals
    • Process operation records
  • Ensure Market & Client Insights repositories are accurate, current, and consistently structured.
  • Apply version control and access discipline.

• Access Tracking & Repository Governance

• Maintain end-to-end access tracking across Market & Client Insights assets, including:

• Subscriptions and external tools

• Internal repositories and shared drives

• Key documents and folders

• Monitor and regularly update who has access and who does not, ensuring records remain current.

• Add or remove access based on approved requests, role changes, or offboarding inputs, in line with company guidelines.

• Coordinate with IT / platform teams where system-level access changes are required.

• Maintain an access log to support audits, continuity, and operational hygiene.

• Flag outdated, unused, or inappropriate access for review.

• Action Tracking & Follow-Through

  • Track administrative action items across:
    • Payments
    • Renewals
    • Process schedules
  • Follow up persistently and professionally until closure.
  • Provide clear status updates and escalation when required.

Complexity & Judgment Expectations

• Operates independently across multiple parallel administrative streams.
• Anticipates issues before they become blockers.
• Exercises judgment on prioritization, escalation, and follow-up cadence.
• Balances speed with accuracy, with a high level of attention to detail to prevent downstream impact of errors

AI & Digital Tool Expectations

• Uses digital tools (trackers, shared repositories, automation tools, AI assistants) to:
  • Track deadlines and dependencies
  • Improve accuracy and turnaround time
• Validates system-generated reminders and outputs.
• Continuously looking for low-risk automation opportunities in admin workflows.
• Only use company-wide / approved AI tools in line with data privacy, and information security guidelines.

Required Demonstrated Capabilities

• Proven experience independently handling invoices, payments, and renewals
• High attention to detail and compliance discipline
• Strong follow-up rigor and closure mindset
• Ability to proactively manage multiple stakeholders, anticipating follow-ups and driving closure with minimal supervision 
• Comfort working in a lean, high-accountability environment

•    Graduate of any discipline

Experience:
•    1-3 years of relevant administrative experience, preferably with professional certification
•    Experience handling geographically diverse stakeholders

Skills & Knowledge:
•    Proven experience independently handling invoices, payments, and renewals
•    Strong judgment, prioritization, high attention to detail and compliance discipline
•    Strong follow-up rigor and closure mindset
•    Ability to proactively manage multiple stakeholders, anticipating follow-ups and driving closure with minimal supervision 
•    Comfort working in a lean, high-accountability environment
•    Organization Skills
•    Reliable, compliant, and able to work with minimal supervision
•    The Ability to Manage Up
•    Good Negotiation Skills
•    Excellent Verbal & Written Communication
•    Tech savvy
•    MS Office Proficiency

The Application Process

Stage 1: Online application and recruiter review
Stage 2: Online assessments
Stage 3: Pre-recorded video interview
Stage 4: Live video interview with hiring manager and team
Stage 5: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.