Associate Director - Global Benefits Consulting

Willis Towers Watson Integrated & Global Solutions (IGS) team is dedicated to serving the needs of the headquarters of its multinational clients. Operating in the global marketplace means multinational companies face a variety of different business, cultural, language and regulatory environments. Our IGS helps these companies navigate these challenges. We advise multinational companies on certain specialist topics where the IGS has unique experience, but we also act as a single point of contact to help solve client questions where we draw on the expertise of our colleagues from around the world. Within IGS, we group our services into the following main areas:

• Multi-country coordination and project management 
• We provide advice and coordination for global projects including for example: 
• Benefits inventory, benchmarking against market practice and compliance
• Global broking and other benefits procurement activity
• Advice around the management of employee benefits 
• We provide advice to headquarters on the most efficient management of their employee benefits. Examples might include:
• Supporting global oversight and governance procedures 
• Co-sourcing of benefits management
• Health & wellbeing strategies

Consultants work across borders in international teams supporting multinational organizations.

The Role

This role will entail supporting our multinational clients in the delivery of consulting services to the headquarters and coordination of both local consulting and local broking services in the area of medical and other insured benefit programs. Key tasks associated with this role will be:

• Designing your client’s global benefits strategy
• Helping them connect their strategy to other areas of their Employee Value Proposition and Total Rewards
• Overseeing the global/regional team in executing on a client’s strategy
• Providing guidance to our local benefits and brokerage teams on executing the client’s strategy in a locally relevant manner
• Accountability for penetrating the market and introducing new clients and projects to the firm to meet annual revenue goals
• Identify, develop, and close on strategic sales opportunities and cross-sell new products and services 
• Build relationships with internal and external sources to maximize the penetration of key target accounts
• Serve as senior international strategist on global client assignments
• Lead and manage multiple client engagements
• Establish a trusted advisor role with clients and provide consistent, superior relationship management 
• Develop plans for execution of large, global engagements
• Draft statements of work, project plans and budgets involving multiple workflow streams and client and consultant teams across geographic boundaries internationally
• As the consulting lead, ensure the progress of the team against established objectives, budget, timeline, deliverables and quality standards
• Finalize and present quality deliverables to clients
• Ensure project managers are maintaining team progress against established budget, timeline, and quality standards
• Demonstrate leadership ability by mentoring other consultants
• Build relationships internally and collaborate effectively on cross-functional and cross-regional teams

The Requirements

• 10+ years of experience working on global and regional employee benefits programs and related consulting services to multinational organizations. 
• Proven ability to generate revenue and grow market share
• Track record of success in managing large client relationships and leading global teams
• Proven experience successfully managing multiple projects, producing quality deliverables on time and within budget.
• Strong client relationship, interpersonal and team skills.
• Superior ability to influence and collaborate with senior management and work across all levels of an organization including well developed written and oral communication skills
• A professional presence with polished and well-developed verbal and written communication skills
• Flexibility and proven ability to diagnose and resolve issues
• Self-starter attitude and ability to work with ambiguity 
• Strong analytical and creative skills
• Enjoys training/mentoring junior staff
• The ability to see the "big picture," leveraging the resources of related practices to address the clients' business challenges
• Working knowledge of MS Excel, MS Word, MS PowerPoint, etc.
• Availability to travel on an as needed basis
• Experience living and working overseas
• Fluent in English and Japanese

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis.  We support flexible working and this role will be considered on a flexible basis.