Communication & Engagement Solution - Associate

A great opportunity to join our Employee Experience (EX) team at WTW, where you’ll make a real impact on how organisations connect with their people.

As a Communication & Engagement Associate, you will act as both a project manager and a key contributor to the development and implementation of measurable, results-based communication and change management strategies and related deliverables that help organisations transform through change and/or drive desired changes in employee behaviour.

Previous experience in pension or complex technical communication is essential.

We know that companies with the best employee experience outperform their competitors in terms of growth, profit and shareholder return, so our work focuses on the key touchpoints between employers and their employees, including: pension and benefits engagement, wellbeing, Total Rewards engagement, culture, inclusion and diversity and organisation transformation.

You will draw on your imagination, creativity and exceptional writing skills to help clients communicate effectively with their employees about a range of subjects and across a range of media, and support your own project teams in delivering high-quality and innovative work.

The Role

• Partner with senior colleagues to design and deliver communication and change management strategies to help organisations transform through change and drive desired changes in employee behaviour.
• Work independently, with minimal senior support, to draft and create communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content
• Develop insights and strategies related to employee experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) – and support senior colleagues in communicating these clearly and succinctly to identified stakeholders.
• Take employee experience (EX) insights gathered through own and others’ work and use these to deliver measurable results for clients.
• Assume a day-to-day project management role, acting as liaison with internal colleagues, external providers and low- or mid-level client contacts to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
• Effectively present client deliverables at low- or mid-level client meetings and help the project team build trusted advisor status.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches around employee experience (EX).
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas

The Requirement

• Experience in communication (internal and/or external) and change management, ideally in a client facing role for a consulting firm. 

• Pension and member engagement experience is desirable at this level; experience communicating complex technical subject matter is essential. 
• Knowledge of current communication and change management trends and related technology (e.g. digital and social media and AI), and proven ability to apply that knowledge to client-focused solutions
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to manage competing priorities and carry out well-defined assignments, according to established guidelines, with little to no supervision
• Experience working in teams, and proven ability to leverage other internal resources (e.g. colleagues across different teams) to address challenges
• Experience working with in-house designers, agencies or other creative partners to develop the “look and feel” of print and digital communications 
• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way
• Bachelor’s degree (advanced degrees preferable)
• Availability to travel on an as-needed basis.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.