Design Director - Retirement Practice

Role Overview

The Design Director will lead experience strategy and design delivery, translating WTW’s services into intuitive, confidence-building digital experiences. This role bridges strategy, product, design, and delivery, helping move the organization from Minimum Viable Product (MVP) definition to scalable, market-ready products.

Key Responsibilities

Experience & Product Strategy

• Define end-to-end experience strategy for Business to Business to Consumer (B2B2C) solutions
• Translate complex concepts into clear user journeys
• Partner with Product and Engineering to shape MVP roadmaps that balance speed to market with long-term scalability
  
   

Design Leadership & Delivery

• Take ownership of existing experience designs and core flows created internally and externally, ensuring successful implementation 
• Translate third-party design work into build-ready specifications, prototypes, and guidance
• Extend and evolve initial MVP flows using existing design system templates
  
   

Stakeholder Alignment

• Operate within a senior-stakeholder environment and steering committee structures as required
• Facilitate alignment across multiple parallel workstreams
• Partner with external vendors 
  
   

Validation & Iteration

• Define pragmatic testing and feedback loops appropriate for an MVP
• Use insights to refine high-stakes decision points and moments of user complexity

Skills & Experience 

• Director-level product design experience in enterprise SaaS, fintech, benefits, or 
  regulated domains
• Strong product partnership and decision-facilitation skills
• Experience translating complex systems into human-centered experiences
• Experience with UX and UI software/tools e.g. Figma
• Comfort operating in ambiguity and matrixed organizations
• Experience working with external design vendors a plus

“This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.”

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits 

Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets