Operational Excellence Lead

The Role
The OpEx Lead helps facilitate the analysis of business, process performance, identify improvement opportunities, process or control gaps leading to quality, compliance, professional excellence & risk issues. Some of the responsibilities include but not limited to communicating with stakeholders regarding project status, prepare necessary reports, facilitate regular review of operational/process documentation and data privacy practices.
Some of your responsibilities include:

Metrics Reporting and Analysis
•    Develop metrics reporting tools and templates
•    Work with report users to evaluate the quality and completeness of the tools and templates
•    Collect input data from functional owners (ie, HR, Finance, US PO teams, etc.)
•    Generate reports following an agreed schedule
•    Analyze the reports and provide commentaries, as appropriate
•    Facilitate the review of the reports prior to publication
•    Present the reports to stakeholders, as necessary

Client Billable time/Pension Administration work

· Expected to spend 40-60% of productive time on client billable work.

Operational Excellence
•    Facilitation of RCA (root cause analysis)
•    Management of CPAR (Corrective/Preventive Action Report) for non-conformities
•    Identification of opportunities for improvement and implementation of process improvements

Project Management
•    Manage assigned PMO projects
•    Perform a technical/functional project role, as needed
•    Develop project plans and reporting templates
•    Work effectively with a matrix project team 
•    Monitor regularly project cost versus budget
•    Track risks, issues, and escalate, as necessary.
•    Provide periodic status updates to stakeholders
•    Prepare for and provide assistance to the Change & Project Manager in conducting regular meetings with stakeholders
•    Attend project meetings on behalf of the Change & Project Manager, as may be required

Excellence
•    Support the maintenance of ISO9001 and ISO27001 certifications
•    Organize and/or facilitate QMS and ISMS awareness sessions
•    Support the conduct of internal and external audits
•    Coordinate with WTW Excellence stakeholders, including information security, audit, office services, business continuity, and external audit firms

Communication and Change Management
•    Work with US Pension Outsourcing teams to develop and roll out email announcements, teasers, and other communication collaterals
•    Support the implementation of new initiatives via project roadshows in team meetings and townhalls

The Requirements
•    At least 10 years’ professional experience, with at least 5 years in a Quality / Process Improvement / Operational Excellence function, preferably in a shared services environment
•    At least 5 years of project management experience. Six Sigma Green Belt certification is a plus.
•    Training and/or certifications in Operational Excellence, ISO9001, and ISO27001 preferred.  
•    Solid knowledge of Microsoft Power BI tool 
•    Strong English communication skills
•    Demonstrated ability to work independently and deliver results
•    Proven ability to work effectively with cross functional teams
•    Ability to understand and interpret business requirements and apply to a technology product or application
•    Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
•    Strong organization, influencing, communication, and presentation skills
•    Experience working with US counterparts preferred
•    College degree holder
•    Work Mondays thru Fridays

WTW is an Equal Opportunity Employer