Senior Training Administrator

The Senior Training Administrator will directly support the Learning and Development programmes across Outsourcing NNA. Reporting to the Lead Learning & Development Specialist, the role will concentrate on learner enrollment and experience management.  

The training administrator will work closely with all members of the Global Talent Development team and willl be responsible for providing support and administrative assistance for all aspects of current and future training programs.

The Role

The L&D training administrator will be mainly responsible for all training logistical preparation and learner experience management. Support will include the following activities:

Pre-Training Activities 
•    Use the organization’s learning management system (Oracle Learning Cloud) to create classes and enrollment links 
•    Create and release approved L&D pre-training mailers 
•    Manage and monitor new hire enrollment and update of enrollment status  
•    Send-out training programme, invites and reminders 
•    Manage logistical preparation on food, venue, and training materials (as applicable) 
•    Update training material and training course content when required 

Actual Training Activities 
•    Provide on-the-day support for the trainer/facilitator and participants 

Post-Training Activities 
•    Consolidate results of the evaluation/feedback forms 
•    Create and release approved L&D post-course mailers 

Report Management  
•    Update and manage training calendar, participation and budget trackers, and issue logs 
•    Generate reports on training activities, completion rates and impact 
•    Maintain accurate record of attendance, performance and colleague progress 
•    Assist with updating TCT sites

The Requirements

• (3+) years experience as a Training Administrator or similar role/experience

• Strong attention to detail and highly analytical

• Strong organizational and time-management skills

• Proficient in MS Office primarily in Powerpoint, Excel; Intermediate to Advanced level

• Excellent interpersonal and communication skills (written and verbal)

• Ability to work collaboratively and has a self-starter attitude 

• Highly trainable, especially in using the learning management system (Oracle Learning Cloud)

WTW is an Equal Opportunity Employer