Service Transition Specialist

We are seeking  for a Service Transition Specialist to join our IT Service Management (ITSM) team. The role will report directly to the Service Transition Manager and will be responsible for ensuring the smooth and effective transition of services from project delivery into Business‑as‑Usual (BAU) operations.

The Service Transition Specialist will also provide secondary support as a backup to the Incident Manager, Problem Manager, and Change Manager, helping maintain continuity and resilience across all ITSM processes.

The Role

• Lead and coordinate Service Transition activities to ensure new or modified services are successfully handed over to BAU teams.
• Collaborate with project teams, service owners, and BAU stakeholders to ensure readiness and operational acceptance.
• Maintain documentation, process adherence, and compliance with ITSM standards.
• Serve as backup for Incident, Problem, and Change Management functions when required.
• Support continuous improvement initiatives within ITSM processes.
• Ensure effective communication and stakeholder management during transitions and escalations.

The Requirements

• Experience: 5–7 years of relevant ITSM experience, with a strong focus on Service Transition.
• Knowledge: Solid understanding of ITIL framework and ITSM processes (Incident, Problem, Change, Service Transition).
• Skills: Strong analytical, organizational, and communication skills; ability to work under pressure and manage multiple priorities.
• Flexibility: Willingness to work on a 24x7 shifting schedule to support global operations and must be open to a Hybrid working arrangement (mix of in-office and remote work)
• Work Arrangement: Available for a hybrid work model (combination of onsite and remote work).
• ITIL certification (Foundation or higher).
• Experience in stakeholder engagement and cross-functional collaboration.
• Proactive mindset with a focus on service quality and operational excellence.
• Candidate must be adaptable to organizational needs and operational requirements.

WTW is an Equal Opportunity Employer