Teal Leader - Placing and Billing (Great Britian)

Role: Great Britian - Placing and Billing

Designation: BSTS / Assistant Manager

Business Unit: Placing and Billing

Shift: Morning/Afternoon rotational (06:30 – 03:30), (01:30 – 10:30)

Location: Ithink, Thane

Principal Duties/Responsibilities

Process & Stakeholder Management:

• Deliver/Manage KPI's and metrics in line with prescribed targets

• Prioritise and organise work according to business priorities

• Drive process improvements within team for improved efficiency, client experience, or better risk controls

• Periodic review of process risks and ensuring adequate controls are in place

• Meet with stakeholders to discuss process-related challenges and opportunities

• Work with relevant stakeholders for effectively resolving escalations

• Complete ad-hoc tasks as directed by Manager

• Proactively support key initiatives delivered to implement change

Resource Planning:

• Forecasting and planning of resource requirements

• Manage resources efficiently through peaks and troughs in the business cycle

• Ensure contingency planning is in place for critical resources

People Management / Development:

• Set appropriate goals & expectations for the team and conduct regular progress reviews

• Work closely with individuals and groom them to their full potential

• Assess and develop competency levels to ensure team members have the expertise needed to add value

• Proactively identify performance issues, create action plans, and coach for improvement

• Conduct 1-1 and team meetings in line with Operational Engagement Framework

• Manage attrition and absenteeism in the team

• Monthly nominations for SPOT award and R&R

• Conduct and document half-yearly and yearly appraisals for team members; obtain feedback from Technical Leader

• Recognise high performers and engage them with the right opportunity

Top 5 Competencies

• Focusing on Clients

• Working in Teams

• Driving Excellence

• Influencing Stakeholders

• Developing Talent

Required Qualifications, Skills, Knowledge, Experience

Qualifications:
Any Graduate / Postgraduate

Skills:

• Excellent verbal and written communication skills

• Good interpersonal skills

• Good analytical skills

• Stakeholder management

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.