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Senior Client Manager – Corporate Risk & Broking
Senior Client Manager – Corporate Risk & Broking
KURZBESCHREIBUNG STELLE
Hartford, US
Senior Client Managers bring the breadth and depth of their deep technical insurance experience to add significant value to our clients risk management strategies and programs. As senior members of the account management team they lead the ongoing service relationships with client decision-makers, effectively consult on insurance brokerage and risk management services, actively participate in presentations with clients and prospects and work collaboratively with both the brokerage service team and other subject matter experts. If contributing at a high level while working with other experienced insurance professionals and with the resources of a global powerhouse in the risk management, brokerage and consulting environment is the challenge you seek this is the perfect role for you.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
The Senior Client Manager manages the placement and service of clients for the Personal Lines Department. This role is client facing and leverages established competencies related to Personal Lines services and clients, with an emphasis on High Net Worth clientele. Responsible for providing timely, professional account service to clients in order to achieve quality sales and service standards using our automated (electronic) work environment.
Major Accountabilities:
- Manage all aspects of the placement and service of Personal Lines for Willis Towers Watson Clients in an automated and electronic work environment.
- Maintain client relationships with assigned accounts and support retention ratio at or above the Personal Lines average
- Manage and assist in the sales process (RFP and proposal development, presentation, etc.)
- Provides risk management analysis utilizing new business, renewal and claim reviews
- Make recommendations to prospects and current clients to update and enhance policy contracts
- Perform all phases of new business, renewal and remarket processing including preparation of applications, negotiation with underwriters, obtaining quotes , creating proposals, monitoring status, and follows up to delivery of policy documents to client
- Consistently prepares policy change requests, and submits requests to carriers
- Monitors status of change requests, reviews policy documents for accuracy and follows up to delivery of change documents to clients
- Maintains insurance records for accounts including hard copy files, data management, coding and calculating information into Agency management system (EPIC)
- Identifies and processes coverage enhancement and cross- sales opportunities
- Independently resolves client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies
- Ensure compliance with all Willis Towers Watson and regulatory procedures; such as WEM (Willis Towers Watson Excellence Model) & AOD (assurance of discontinuance)
- Multi-state and large clients
- Specialty line clients
The Requirements
- 7+ years’ experience in the Personal Insurance/Private Client industry, preferred
- High school diploma required, bachelor’s degree preferred
- Property and Casualty license required
- Working knowledge of Personal Lines insurance products and carriers and carrier quote and policy issuance systems
- Ability to provide consultation and expert advice to management on risk management issues
- Knowledge of principles and methods involved in promoting and selling services
- Interpersonal skills, including relationship-building skills with clients and co-workers
- Ability to work independently as well as in a team setting
- Strong verbal and written communication skills
- Presentation, organization and critical thinking skills
- Industry designations such as CIC or CISR
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.
EOE, including disability/vets
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
INITIATIVBEWERBUNGEN
Jegliche Initiativbewerbungen/Kandidatenprofile, die über unsere Website oder persönliche E-Mail-Konten von Mitarbeitern bei Willis Towers Watson eingehen, werden als Eigentum von Willis Towers Watson betrachtet und sind von der Zahlung von Vermittlungsgebühren ausgenommen. Eine Agentur, die für Willis Towers Watson als autorisierter Personalvermittler/Headhunter tätig werden möchte, muss eine offizielle schriftliche, durch einen Personalreferenten von Willis Towers Watson unterschriebene Vereinbarung und eine aktive Arbeitsbeziehung mit dem Unternehmen haben. Bewerbungen müssen gemäß unserem Bewerbungsverfahren für Kandidaten eingereicht werden und setzt eine aktive Beteiligung an der jeweiligen Personalsuche voraus. Ebenso gilt für unsere autorisierten Personalvermittler/Headhunter, dass bei Nichtbefolgen des Bewerbungsverfahren für Kandidaten keine Vermittlungsgebühren von Willis Towers Watson entrichtet werden. Willis Towers Watson ist ein Arbeitgeber, der sich für die Chancengleichheit engagiert. Wenn wir Ihre Kontaktdaten für zukünftige Zwecke speichern sollen, senden Sie bitte eine E-Mail an: Agency.inquiries@willistowerswatson.com.
UNSERE Standorte
Unsere Kollegen betreuen Kunden in mehr als 140 Ländern und Märkten auf der ganzen Welt. Aufgrund der globalen Dimension unserer Tätigkeiten eröffnen sich Ihnen unzählige spannende Kooperations- und Wachstumsmöglichkeiten. Auf der unten stehenden Karte können Sie nachsehen, wohin Sie Ihre Karriere führen könnte.
LERNEN SIE UNSER TEAM KENNEN
Karen McDonagh Reynolds
Nick Alexander
Jaime Sánchez Gómez-Landero
Paul Dowding
Ravi Khambhati
Emily Reading
Melanie Harding
Trey Franklin
Nuno Arruda
Suzanne Vaughan
Pei Wang
Basil Al Hatoum
HeeJung Kim
Charlotte Olson
Anshul Garg
Jasmin Bedi
Jessica Melville
Kanika Mehta
Mae Heloise Lisaca
Charlie (Charlotte) Garrod
Karen McDonagh Reynolds
Nick Alexander
Jaime Sánchez Gómez-Landero
Paul Dowding
Ravi Khambhati
Emily Reading
Melanie Harding
Trey Franklin
Nuno Arruda
Suzanne Vaughan
Pei Wang
Basil Al Hatoum
HeeJung Kim
Charlotte Olson
Anshul Garg
Jasmin Bedi
Jessica Melville
Kanika Mehta
Mae Heloise Lisaca
VERANSTALTUNGEN
There are no upcoming events at this time.
Bei WTW setzen wir auf Chancengleichheit und sind bestrebt, eine vielfältige Belegschaft zu fördern und ein integratives Arbeitsumfeld zu schaffen, in dem jede/r respektiert, geschätzt und geachtet wird. Wir tolerieren keine Form der rechtswidrigen Diskriminierung und unterstützen auch keine Vorgehensweisen oder Initiativen, die gegen jegliche Menschenrechte verstoßen.