Have you ever heard of Pensions Administration? It plays a crucial role in helping people understand, access and manage the retirement benefits they’ve earned.
Here at WTW, we deliver high‑quality administration services to occupational pension funds, supporting more than five million participants worldwide through accuracy, care and industry‑leading technology.
Not convinced yet? This article will give you even more to consider. We’re currently hiring at multiple levels and whether you’re starting out, returning to work or looking to grow your expertise, this could be the opportunity you’ve been looking for.
Read on to discover what our leadership team and recruiters have to share about our culture, career paths and what it’s like to be part of Pensions Administration Outsourcing in the UK.
What we do and why it matters
Our Outsourcing GB business provides integrated administration solutions that help members understand and manage their benefits with confidence.
We support a wide range of pension arrangements, including Defined Benefit and Defined Contribution schemes, along with services such as pensioner payroll and governance support.
Our team also delivers treasury services and digital member experiences, providing a full‑service approach designed to meet the complex needs of our clients.
Underpinned by a strong internal control environment and continuous service improvement, we help protect people’s financial futures.
Our work culture
According to Stephen Pester, Senior Operations Manager, what truly sets the Pensions Administration Outsourcing team apart is the culture:
"We are an incredibly close‑knit team. It’s a supportive and friendly environment, full of talented people who genuinely care about doing a good job, who help each other out and feel valued.”
This sense of belonging is strengthened by regular cross-border collaboration. Whether based in the UK, Europe or further afield, colleagues work closely to share knowledge, solve challenges and keep every member of the team connected.
Training, growth and opportunities
From day one, colleagues benefit from a robust onboarding journey, structured training and ongoing development opportunities. Whether you’re early in your career, returning to work or already experienced in pensions or administration, WTW offers clear pathways to progress.
Stephen highlights the breadth of opportunities available: “There are so many different career pathways that our colleagues can consider: from traditional administration to specialist support, customer‑facing roles and technical positions.”
Our approach to growth is flexible and empowering, offering access to e-learning platforms, online modules and professional qualifications such as those offered by the Pensions Management Institute (PMI).
Our Lead Recruiter Lauren Kerr echoes this:
“Growth is part of our DNA. No matter your starting point, you’ll find plenty of opportunities to develop your skills and progress your career.”
What we look for in candidates
Depending on the role you apply for, you don’t necessarily need a pensions background to succeed here. We welcome people from diverse professional paths, particularly those with experience in administration, customer service, financial services or insurance.
The skills and qualities that matter most include:
Soft skills
- Strong communication
- Teamwork and collaboration
- A positive, proactive mindset
- Curiosity and willingness to learn
- Client‑focused approach
Hard skills
- Experience in admin or customer service roles
- Familiarity with Defined Benefit or Defined Contribution pensions (helpful but not essential)
- Comfort with digital tools
- Ability to manage data with accuracy and care
- Working knowledge of Microsoft Office applications
A flexible working model
Flexibility is part of our culture. As Lauren explains: “The Pensions Administration team typically works in a hybrid model, with most colleagues coming into the office once or twice a week. We aim to be as flexible as possible while meeting business needs.”
We also offer a generous benefits package, work‑life balance and a supportive environment where you can bring your whole self to work.
Ready to start a career that moves you?
If you’re looking for a collaborative culture, meaningful work and long‑term growth, we’d love to meet you. Explore our open roles and join the Pensions Administration Outsourcing team in the UK today.
- Candidate Hints and Tips
- ExperiencedProfessionals
