Account Director

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

We are seeking a dynamic and experienced professional to join us as an Account Director. In this role, you will leverage your skills in client relationship management to deliver tailored insurance and risk management solutions for complex, high-value accounts. As part of the team, you will:

• Ultimate responsibility for the provision of the required services to the client.
• Understand the clients’ business and their insurance and risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
• Provide technical, industry and subject matter expertise where required.
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required.
  Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
• Lead (but not line manage) the supporting service team.
• Maintain effective working relationships with Claims Advocates to effectively deliver clients’ needs.
• Business Development: To actively drive the sales process in relation to winning, retaining and developing profitable new clients.
• Placement Management: To deliver optimisation of revenue from new and existing clients using the full range of appropriate placement channels.

The Requirements

• Extensive insurance experience is essential.
• Experience of working on global / complex accounts.
• Professional qualification of ACII or similar (preferable).
• Excellent client relationship skills with experience of managing large industry clients.
• Proposition building, market sizing and deployment of marketing and sales strategies.
• Extensive practical knowledge of account development and appropriate tools to achieve this aim.
• Experience at new business sales process and track record of converting prospects to clients (preferable).
• Skilled at building effective relationships, at all levels, with clients, prospects, associate’s insurers, and external specialists.
• All-Inclusive communication, negotiation and influencing skills.
• Experience of working with and adhering to processes and systems to support client services.
• Willingness to travel when required.

The Application Process

• Stage 1: Online application and recruiter review 
• Stage 2: Recruiter screen call 
• Stage 3: 1st Round Interview 
• Stage 4: 2nd Round Interview
• Stage 5: Offer and onboarding.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.