Account Manager

This role will work in our Commercial Team in Auckland and will be responsible in all aspects of client service to maintain and grow an existing book of business.

The role requires a diligent team player who can demonstrate excellent interpersonal, organizational and time management skills and who can contribute to all aspects of client service.

The Role

• Ensure that the client’s risk management and insurance broking programs are administered to ensure the delivery of high-quality services with a focus on client retention and business development
• Full preparation of client documentation and ensuring 100% accuracy prior to distribution to clients and insurers
• Develop and maintain relationships with insurers, clients and other key stakeholders, representing WTW in a professional manner
• Maintain comprehensive client data on WTW systems, facilities and databases
• Compare renewal terms with the previous year and re-negotiate if required
• Collaboration with other colleagues to facilitate the growth and success of WTW
• Work in conjunction with the support team to ensure the preparation and delivery of documentation
• Liaise with the Team Leader on any issues the team may experience and provide suggestions for improvement
• Handle client claims by responding to inquiries, advising on the claims process, coordinating with the Claims Team and insurance assessors, and ensuring timely settlements and adherence to claims standards.
• Ensure all documentation is prepared in accordance with company service and compliance procedures

The Requirement

• Insurance broking/industry experience of at least five annual business cycles.

• Excellent technical skills in coverage and wording review.

• Level 5 insurance qualification or willingness to attain the qualification

• Sound oral and written communication skills both on an individual and small group basis

• Excellent report writing and correspondence skills

• Ability to prioritise work and manage a diverse and busy workload

• A team player with the ability to demonstrate credibility and gain trust

• Proficient in all MS Office products

• Willingness to learn and the desire to take on additional duties when required

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Additional paid annual leave 

• Life, Income Protection and Trauma insurance

• Annual bonus

• Company paid salary continuance insurance

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Flexibility is essential for an inclusive workforce. We welcome flexible working requests. Please talk to your recruiter for more details.

At WTW, we believe that a culture of inclusion and diversity is critical to our business.  It's not a separate initiative – rather it’s fundamental to everything we do.  We are an equal opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation.  We welcome applications from people from all backgrounds.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com