Business Analyst - EX Software Delivery

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees in more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. 

Together, we unlock potential. Learn more at willistowerswatson.com 

We are a global HR solutions business transforming work – work experience, work place, and the work itself – for millions of people. We help our clients – complex, global organizations – solve their toughest talent and rewards challenges through advice, data and software. We are consultants. We are technologists. We are researchers. We are data people. We are trusted advisors and partners to our clients.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

As a Business Analyst, you will play a key role in the delivery of Willis Towers Watson’s HR technology solutions to clients. You will support the project team in meeting clients' business needs. You will be responsible for developing requirements, data specifications, data validation, and testing tasks.

Key Responsibilities

• Functional requirements definition & documentation. Conduct meetings with client Subject Matter Experts to gather, review and document requirements for authentication and roles
• Specification development & securing signoff
• Develop data layout specifications by collaborating with other project team members to verify project requirements
• Develop Total Reward/Site Logic Guide and Role Logic
• System / application configuration
• Liaison with developers during Configuration & UAT
• Create, enter, load sample content for design to leverage 
• Process incoming data files following WTW standards
• Conducts first level data checks and analysis in order to ensure professional standards and excellent in client services
• Work with IT resources to set up file directories for each data source
• Using an approved web script, add content to web sites
• Assist in testing web sites, using approved test plans, and raise or resolve issues as appropriate
• Participate in UAT - Troubleshooting & functional defect remediation
• Attends team or client meetings as requested
• Participate in end user training 
• Post Production Validation
• Apply all quality control procedures to ensure high standards of quality are maintained

Build relationships internally and collaborate effectively on cross-functional teams

Requirements

• 5-7 years’ experience as a Software Business Analyst
• Bachelor’s degree in Computer Science, Management Information Systems or related area
• Experience with a technology solutions including a general understanding of IT and enterprise software application a plus
• Experience with data analysis, SQL and understanding of relational databases
• Experience in configuring applications, data, networking, hardware and implementation
• Functional or industry knowledge / experience in the application of technology to solve human resources needs such as: Pension/HW administration and valuation, compensation, employee engagement, database and benchmarking
• Knowledge of various employee benefits is a plus
• Experience in understanding and documenting technical solutions
• Excellent communication skills, both written and verbal in English
• Familiarity with standard web front-end technologies (HTML, CSS, XML. etc.), JIRA, Web-based applications and tools a plus
• Experience with test plans creation, testing procedures, and test plan execution
• Analytical, critical-thinking, and problem-solving skills
• Strong interpersonal skills
• Structured problem solving and analytical thinking
• Self-starter attitude and ability to work well within ambiguity
• The highest attention to detail
• Organizational and time management skills 
• Demonstrates flexibility, accountability, and ability to deliver multiple projects with quality and excellence 
• Ability to work extended hours as needed

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, and performance in the role.

Compensation

The base salary compensation range being offered for this role is $82,000 - $95,000 USD. 

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in- office interactions dependent on the needsof the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets