Business Support Officer, Health & Benefits

The Role

Key responsibilities include:

1. Leadership & Business Support

• Coordinate and manage internal meetings, including recurring and ad-hoc meetings with Team Leaders and H&B employees.

• Prepare meeting agendas, take meeting minutes, and distribute action items.

• Track and follow up on agreed actions, deadlines, and deliverables with relevant stakeholders.

• Support the Country Head and leadership team in preparing presentations, reports, and business materials.

• Review administrative documents requiring signature (e.g., NDA, Broker Agreements, and related contracts) to ensure completeness and accuracy before execution and distribution.

• Manage business correspondence and documentation as assigned.

   

2. External Stakeholder Coordination

• Act as the primary contact for meeting requests from insurance companies, partners, TPAs, vendors, and other external stakeholders.

• Coordinate schedules between external parties and H&B leaders, Team Leaders, and Account Managers.

• Follow up on discussion points, commitments, and action items arising from external meetings.

• Provide administrative support for external relationship management activities.

3. Wellbeing & Advisory Program Support

• Support Wellbeing and Advisory Champions in organizing and implementing employee wellbeing initiatives in Ho Chi Minh City.

• Coordinate annual surveys and stakeholder communications.

• Arrange meetings and activities with external wellbeing vendors and internal participants.

• Assist in organizing wellbeing campaigns, engagement programs, and related initiatives.

• Translate and localize monthly wellbeing newsletters and communication materials.

4. Seminar & Webinar Coordination

• Coordinate the planning and execution of client seminars, workshops, and business events.

• Obtain vendor quotations and support vendor selection processes.

• Liaise with Team Leaders, Account Managers, and stakeholders on seminar-related activities.

• Support event preparation, including presentation formatting, invitation testing, attendee logistics, and onsite coordination.

• Track and follow up on post-event activities and deliverables.

• Manage the monthly H&B internal webinar program.

5. Claims & Client Reporting Support

• Support Account Managers in generating periodic client reports when required.

• Assist internal users in utilizing the Claims Dashboard and related reporting tools.

• Support claims-related data collection and reporting activities.

6. Operations & Process Support

• Support Operations Leads in standardizing internal documentation, templates, contract forms, terms & conditions, presentations, and process materials.

• Assist Account Managers in preparing communication materials during peak business periods (e.g., annual renewal cycles).

• Maintain contact lists and stakeholder information for Email Encryption Tools and other operational systems.

• Ensure proper document management and version control practices.

7. Project Coordination

• Support project leaders in planning, coordination, and implementation of internal and client-related projects.

• Track project timelines, deliverables, and stakeholder actions.

• Assist with project documentation and reporting requirements.

8. Other Duties

• Perform additional business support, coordination, and administrative duties as assigned by the Country Head.

• Assist the servicing team in managing client-related matters and delivering ongoing client support as needed.

The Requirements

• Bachelor's degree in Business Administration, Management, Insurance, Finance, Human Resources, or a related field.
• 1–3 years of experience in administration, project coordination, executive support, operations, or customer service.
• Experience in insurance, consulting, professional services, or multinational environments is an advantage.

WTW is an equal opportunity employer