Carrier Management Associate Director

Objectives

• Manage key insurer relationships within the GB Carrier Management team
• Alongside the other members of the team, ensure that the Carrier Management related components of the Broking strategy are delivered, always aligning to our core principle of acting in the best interests of our original clients 
• Understanding the organisation structure, people and reporting lines
• Building relationships throughout the organisation and not just the Carrier Management  persons
• Develop a deep and qualified understanding of business strategy, underwriting appetite and  capabilities
• Ensure the delivery of contractually committed services to carriers that are contained within our Carrier Services Agreements, whilst coordinating and collaborating with our global teams where appropriate
• Be the local focal point of our relationships with relevant carriers, internally and externally, plus lead or support the regional/ global coordination as appropriate 
• In conjunction with our Analytics teams provide carriers with performance analytics and feedback, identify resulting opportunities and areas for improvement, and build these into our agreements
• Support development of our Carrier Management value proposition, alongside supporting innovation in products, services and propositions more broadly - both internally and to carriers as part of the services provided
• Support aspects of and support the sales activities related to our Carrier Service Agreements – whether new sales, renewal of existing agreements, or cross sell of WTW services
• Act as an early warning system - recognised both internally and within the client to be the person of contact to deal with escalation, claims issues and strategic placement changes
• Advocate for helping the client navigate WTW, understand structure and strategy including growth / sales strategy
• Promoting greater knowledge sharing and awareness internally of the client’s overall relationship, trends, activities with WTW
• Ability to use MI to identify trends and act on these in the interest of the client

Principal Accountabilities

• Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business

Skills required 

• Experience of working in a distribution function and managing broker or insurer relationships
• Can independently manage insurer relationships 
• Ability to create and maintain strong relationships with the Broking teams, taking responsibility for alignment and coordination with specific business units and functions
• Practical experience of broking and/ or underwriting processes and practices, working towards or holding relevant qualifications would be advantageous
• Project management/ organisation skills and experience and ability to deliver to timeframes
• Presentation and communication skills - ability to present clearly, translating concepts and information in a manner that is appropriate and accessible to all levels
• Self-reliance - self-starter, thinks around problems, creative and resourceful, able to prioritise and work under pressure
• People skills - upward and direct management, persuasion, negotiation, diplomacy, able to work within mixed and virtual teams, able to forge links and build networks with different WTW teams
• Analytical capability – comfortable to undertake or instruct the organisation, analysis and interpretation of structured and unstructured data and information to be used for decision-making
• Flexibility, ability to integrate within the team, and willingness to do what is needed to deliver high quality service to the carriers and internal stakeholders
• Good spoken / written English language skills
• Practical experience of portfolios, facilities and panels would be an advantage but  pre-requisite
• CII or ACII qualified 
• Degree level qualification 

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.