Cash Applications Analyst (Mid Shift)

The Role
As a Cash Applications Analyst you will be responsible for overseeing Willis Towers Watson’s AR processing, and cash application serving North America, EMEA, LATAM and APAC regions.  You will also perform more complex processing for specific receivables transactions (e.g. products, commissions).

Performance Objectives:  

Excellence
•   To work with minimal supervision, plan and organize work so that Service Level Agreement objectives are realized, ensure responses made where required and outstanding issues are followed-up
•   Function as the critical staff of the team, and will be activated in times of emergency / crisis situations. 
•   Follow up with onshore colleagues regarding unreconciled balances.
•   Maintain strong stakeholder relationships and handle customer inquiries as required
•   Ensure absolute data integrity and minimize the error related to processing.
•   Ensure application of controls to overcome loopholes in the processes.
•   Allocation of client commissions and Reconciliation of commission balances.
•   Perform QA tasks for Cash Application and commission process, providing feedback to Supervisor and associates for any areas for improvement 
•   Fully understand the end-to-end cash application process including deviations and local nuances, acting as subject matter expert to their team members
•   Perform A/R and financial reporting where required
•   Ability to deal and manipulate large volumes of data and complex structures.
•   Successfully handle most non-routine tasks and issues, and escalate to Supervisor those that cannot be resolved
•   Ensure all work is performed in accordance with targets and service level agreement
•   Contribute ideas and actions towards process efficiencies or continuous improvement of processes within area of influence
•   Understand and apply Willis Towers Watson’s AR processes, policies, procedures and internal control standards

People
•   Interface with other GFS teams to ensure compliance with cross-team responsibilities
•   Good interpersonal skills with the ability to communicate and influence effectively whilst working under pressure.
•   Clear understanding of the importance of the integrity of data and reconciliation of published information.
•   Make strong contributions to the productivity of the team
•   Work effectively within the team dynamic
•   Recognize and communicate potential issues to Supervisor as appropriate; suggest viable solutions for improvement
•   Conduct coaching and one-on-one discussions with sub-team, as needed; document the discussions and provide sign-off, as necessary; monitor performance; and escalate to Supervisor issues that cannot be resolved
•   Discuss the QA items to the Analysts involved and discuss the items during monthly meeting to avoid confusion on the process and avoid recurring of the mistakes   
•   Act as OIC during BCP in the absence of the Supervisor  

The Requirements
•   3+ years experience working in Accounts Receivable particularly cash applications and  commissions processes
•   Oracle (or other ERP platform) Accounts Receivable
•   Experience in a shared services/internal service delivery role desirable
•   Professional Services (e.g. consulting, auditing, project-based) industry experience
•   Skilled in customer service interactions/ability to communicate with professional image/ customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
•   Understanding of accounting processes
•   Being adaptable to learn new processes, concepts, and skills
•   Ability to pay attention to detail
•   Ability to resolve exceptions and disputes
•   Ability to work well under pressure and meet deadlines
•   Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
•   Ability to multi-task
•   Ability to work in a team as well as independently
•   Ability to be flexible with position duties and scope of work
•   Strong knowledge of MS Excel
•   Proficiency in MS Word, Access, and Powerpoint
•   Associates degree in Accounting, Finance or related field

WTW is an Equal Opportunity Employer