Central Services RDI Analyst

The Role:

Key responsibilities include:

• Ensure timely fulfilment of requests, queries, orders and licensing for proper revenue recognition by: 
• Updating participation – Types of account, account managers, data provider, sales contact.
• Entering orders – based on enrollment form or confirmation email, contact detail, etc.
• Monitor fulfilment / entitlements– Track pending component to ensure all criteria are met for SPM or BOL.
• Ensuring that SPM / BOL information is accurate by going through validation and audit steps (i.e. agreement, user access, submission requirement).
• Coordinate with Account Managers for information that are incomplete.
• Serve as a member of the Central Services team in executing both pre-assigned and ad-hoc tasks.

Objectives

• Ensure that audit checks are complete and information inputted in SPM / BOL are accurate.
• Maintain process documents related to SPM / BOL are clear, concise    and easy to use.
• Build relationships internally and collaborate effectively with virtual teams.
• Contribute to the development of new approaches and quality standards related to SPM or BOL maintenance.
• Promote a positive workplace environment.

The Requirement

Top Competencies:

• Business Communication.
• Audit and high-attention to detail.
• Time management.
• Continuous Improvement mindset.

Required Qualifications, Skills and Experience:

Qualifications: Bachelor's degree graduate 

Skills:

• Educational experience – accounting, bookkeeping, business course.
• Experience in accounts receivable work, processing client orders, data entry and invoices.
• The highest attention to detail. 
• Analytical and can work under tight deadlines.
• Ability to quickly transfer learning into practice.
• Ability to multi-task.
• Possess a desire to ask questions to deliver a better work product.
• Interpersonal skills to communicate effectively with a wide range of positions within the organization.
• Team player with ability to work as a group and independently.

Experience: 

• With at least 1 to 2+ years of working experience in shared services preferred.
• Experience working with ERP systems ( SAP, Oracle, BPCS )  a plus.
• Experience supporting Data entry. ( AP/ AR / Order Management )

WTW is an equal opportunity employer.