Client Relationship & Operations Lead

As a Client Service & Operations Lead, you will manage our Regional Business service teams to deliver high-quality services to our clients and contribute to senior management decisions in line with strategic goals. Key responsibilities include:

• Leading our regional client service team to provide management and advisory support
• Working with the management team to achieve business unit budget and objectives.
• Aligning to the broader WILLIS Specialism growth strategy both in terms of people and growth. 
• Overseeing renewals, claims, financial, and regulatory reporting for clients and the business
• Preparing KPI and MI reports and presenting to the Head of Operations and Head of Regions
• Participating in strategic and transformation projects from start to finish including business unit reviews and regular management meetings. 
• Identifying Willis client solutions and implement and embrace new revenue generating opportunities
• Striving to achieve optimum client service delivery across our client profile industries and sectors.
• Workflow management and teams’ structure to ensure adequate resourcing in line with our hybrid working policy. 

About You

You will join our senior leadership team, supporting talent development, resource planning, hiring strategies, team performance, and fostering an inclusive workplace.

We support your growth with access to Willis resources that enhance your expertise, drive, transformation activities and promote revenue growth.

What you’ll bring 

• Excellent client service skills
• Relevant professional qualification, at minimum CIP qualified
• Solid understanding of broking principles
• Excellent communication and problem-solving abilities
• Leadership and strong commercial acumen

What we offer

At WTW Ireland, your wellbeing comes first.  Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day.  Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com