Client Services Technician

As a Client Services Technician, you will be responsible for assisting and deputising in the maintenance and management of mechanical, electrical, and building-related assets and services, ensuring compliance with required standards. The role involves prioritising reactive and planned preventative maintenance, collating maintenance data and reports for audits, and ensuring smooth facility operations.

This position requires 35 hours per week (Monday to Friday) with flexible timings, covering core hours between 07:00 and 17:00. Additionally, participation in the Call-Out System is required to provide support during staff absences due to holidays or sickness. The role also includes supervisory deputisation when necessary.

The Role:

Overview & Duties

• Work with Tenants and coordinate works, this can include but not limited to, invoicing, quotes and arranging servicing and extra works also as a technical support for escalation for help desk jobs from the team
• Help to maintain L8 folder, carry out all water management tasks, carry out quarterly audits on management books
• To administer the PPM system and ensure that it is current, help the team too if required with assistance or technical help when required 
• Attend to failures of assets and equipment, investigate, rectify faults and have an awareness of the impact the breakdown may be having on the business.
• Work with maintenance Management and FS teams. Deputize the supervisor role when he or she is not on site and liaise with the engineers for operational tasks involving maintenance resources within the department and any specialist contractors on site.
• Help manage the ordering and purchase of spares, materials and consumables for the department. Manage the appropriate stock levels in line with budgetary requirements. 
• Assist in maintaining the departmental statutory documentation.

Additional Key responsibilities:

• Carry out maintenance of all plant and assets in accordance with the planned preventative maintenance schedules and in compliance with statutory requirements and any service level agreements.
• Control operational activity of site-based maintenance team.
• Supervision of all aspects of the maintenance services including health & safety. Manage environmental controls to optimise the condition/availability of plant equipment and services. 
• Supervise, manage and assist (where appropriate) technical specialist support contractors as necessary to ensure contractual obligations are met.
• Control & monitor the ordering and purchase of all spares, materials and consumables used within the department. Control costs by negotiation with suppliers where appropriate.
• Manage & control maintenance related small works projects on an ad hoc basis, hands on when required
• Provides support and operational advice to other internal departments as necessary/required
• Co-operate with independent inspection personnel or audits in respect of access to plant. Action any defects as appropriate by using in house or specialist contractor support.
• Control and maintain the department’s statutory and asset records, keeping files, records and drawings up to date.
• Monitor and maintain the BMS system to collate data and carry out modifications as necessary

The Requirements:

Essential Specialist/Technical/Professional Qualifications and/or knowledge:

• HNC or HND desirable or affiliated to Engineering Network 
• C&G or NVQ level 3 in electrical or mechanical building services 
• Has been in a supervisor or management role for more than 3 years 
• Recognised trade apprenticeship or equivalent
• Knowledge of Health + Safety standards and legislation
• Adequate working knowledge of IEE regulations 18th Edition
• Strong and extensive experience in mechanical and electrical (M&E) 
• Good Computer skills, working with Word and Excel
• Good understanding of systems i.e. BMS, Prolojik and fire Alarm 

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.