Director Communication and Engagement Solutions

As a Director on our Employee Experience (EX) team, you will help our clients with communication and engagement strategies, HR and total rewards communication and digital solutions, and seamlessly connect solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark).

You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs, including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture. 

Ideal candidates will bring curiosity, creativity and exceptional writing skills, as well as an ability to analyze information, develop conclusions and present content through clear, well-written or spoken communication in a variety of media formats.

Key Attributes 

• Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Use highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes – for the business and clients alike.
• Proven ability to efficiently close the sale. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 
• Brings a desire to learn along with a willingness and confidence to take on new opportunities and gain and grow from new experiences. 
• Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity.
• Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 
• Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Criteria / Role Expectations

Sales 

• Use data and insights to uncover large, complex new business opportunities, put together integrated solutions to solve the unique need and convert leads into profitable sales
• Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

Delivery

• Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success
• Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration
• Advise and influence executive-level decision-making 
• Oversee and execute on contractual commitments for effective financial management and business success
• Use digital solutions to cultivate the desired experiences 
• Contribute to the development of intellectual capital, new tools and approaches
• Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards

Minimum Qualifications 

• 10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred
• Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies
• Adaptability is critical 
• Ability to work within a complex matrix organization structure 
• Bachelor of Science or Bachelor of Arts degree
• Executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
• Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred)
• Experience managing concurrent, multi-dimensional projects and people on time and within budget 
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to draw conclusions from data in a logical, systematic way 
• Understanding of agile principles and design thinking
• Availability to travel on an as-needed basis 

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $120,000-$220,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k) 

EOE, including disability/vets