Global Coordinator (Multinational Insurance Coordinator)

Roles and Activities

• Support the delivery of the annual service plan for each Multinational Client
• Coordination and consolidation of renewal data and the collection process.
• Provide input into strategy meetings with clients, brokers and insurers
• Monitor and support the meeting of agreed KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
• Input or production of premium allocations to ensure that these are ; benchmarked with local norms, comply with local tariffs etc.
• Managing the coordination and distribution of network fees
• Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
• Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
• Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:
  • compulsory covers are purchased
  • no duplications with global programmes
  • local policies dovetail with global programmes
  • adherence to group risk purchasing philosophy
  • compliance with remuneration parameters

General Advice

• Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
• Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
• Provide advice to colleagues and clients on the operation of global programmes.
• Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
• Advise colleagues and clients on insurers capabilities to deliver global solutions
• Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.

• Preferably educated to A levels or relevant industry experience 
• Preferably with professional qualifications of ACII or working towards this

Skills: 

• Intermediate level IT skills (Microsoft Office suite)
• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of client service
• Ability to analyze situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and Willis GB overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills