Human Resource Generalist (Employee Relations)

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

Job Role: Employee Relation, Human Resource compliance, grievance handling, performance management

Location: Mumbai Thane (Vikhroli occasionally)

Work mode: Hybrid

Qualifications: Graduate in any field

Experience: 10 – 15 years proven track record managing Employee Relation, Human Resource Compliance, Grievance handling, performance management

About the team:

The team partners closely with business leaders, Centres of Expertise, and Global HR Operations to deliver consistent, compliant, and colleague-focused HR support. It plays a key role in employee relations, HR compliance, talent programs, rewards, and integrated HR service delivery, ensuring a positive experience for both managers and colleagues while aligning local practices with global HR priorities.

About the role: 

• The role serves as a trusted Human Resource and Employee Relation subject matter expert to implement Employee Relation best practices, HR Compliance guidance and support, as described in the HR Service Catalogue, to ensure a positive colleague and manager experience.

• Responsible for compliance with country/jurisdiction law and regulations for business as usual and when supporting the integration and harmonisation for any Merger and Acquisition activity

• Partner with Centres of Expertise and Global HR Operations to support the execution of enterprise and business programs in the region/country, as defined in the HR Service catalogue

Roles and Responsibilities:

HR support

• Overall accountability for the management of country related HR matters and support to Country Business leaders and managers in line with local legislation and global HR priorities.

• Educate Country Business leaders and managers to undertake their responsibilities as defined in the HR Service Catalogue and Ways of Working   

   

   

           Work Environment, Employee Relations and Compliance: 

• Ensure the consistent practice and implementation of Employee Relation activities through the application of uniform policies, standard Operating Procedures and documented templates.

• Work with managers to provide effective coaching on managing performance and disciplinary issues, ensuring actions meet company and legislative requirements to maintain a positive and professional work environment for all colleagues

• Serve as a local resource on work/life balance issues; coordinate with managers on alternative work arrangements and lead best place to work initiatives.

• Provide case management advice on key areas such as disciplinary, performance management, redundancy, long-term illness, and other Employee Relation issues. Provide guidance to colleagues and to people managers to ensure successful outcomes that balance risk and business cost. 

• Negotiate exit agreements, taking legal advice on more complex cases. 

• Ensure adherence to unique jurisdictional requirements and monitor issues for continuous improvement of employment practices and/or processes.

• Manage the on-going review and up-dating of local country Human Resource  policies and procedures in line with legislative changes.

• In collaboration with other teams, some participation in locally required or relevant culture, wellness, disaster response or diversity initiatives that are aligned with global HR priorities.

 Performance and Talent Development

• In line with the HR Service catalogue, partner with Talent Advisory to determine specific country support requirements for the execution of Talent programs, e.g. collective/individual consultation.

• Support the execution of Centre of Expertise and Global HR Operations enterprise-wide programs where there are country specific implementation requirements, e.g. collective consultation, legal restrictions. 

Integrated HR Service Delivery

• Identify and implement opportunities for standardisation of work (e.g. HR process, service delivery) where appropriate.

• Partner with Centres of Expertise to ensure global programs are executed in line with local legislation and consultation requirements 

• Utilize global HR technology, global processes and the tiered support model to support an integrated “One HR” organisation focused on the colleague and manager experience of HR services. 

Total Rewards

• Provide Country specific support to the annual review cycle, specifically data validation as it relates to local policy requirements, 

• Manage and oversee the administration of local benefits, including relationships with vendors and renewals, in line with market and legal requirements and in alignment with the Global Benefits strategy (where applicable)

• Partner with the Global Compensation and Benefits teams to support and provide advice relating to competitiveness of reward offerings and legislative changes impacting local programs, e.g. pay transparency, pay equity.

• Provide county specific support, as defined in the HR Service Catalogue, for internal movement of colleagues, including international transfers and relocations. 

Requirements

• A proven track record as an HR Generalist providing a commercially focused and pragmatic support to business leaders.

• Experience of working within a professional services environment would be an advantage.

• Strong evidence of supporting senior business leaders on employee relation issues and effective stakeholder management.

• Experience of managing restructuring programs and change management initiatives would be an advantage.

• Excellent written and verbal communication skills, including a good command of English.

• The ability to interact with colleagues at all levels.

• Strong organisational skills and ability to manage competing and rapidly changing priorities.

• Ability to work independently and operate well in a team.

• Understanding and experience of operating in a Global matrix environment.

Graduate in any field

        The Application Process:

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.